Summary
Overview
Work History
Education
Skills
Timeline
Generic

OLAJUMOKE OMOLE

Staten Island,NY

Summary

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Overview

15
15
years of professional experience

Work History

Customer Service Cashier

Burlington
Staten Island, NY
10.2023 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Verified that all coupons were valid prior to processing them into the system and also offer discount to costumers when needed
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Counted tills at beginning of shift with start money and balanced and reconciled register
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Store Associate

Shoprite Store
Staten Island, NY
07.2023 - 10.2024
  • Assisted customers with product selection, pricing and availability.
  • Ensured the cleanliness and tidiness of the store.
  • Operated scanning equipment for price checks and stock replenishment.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Coordinated shipments between stores and vendors as needed.
  • Cleaned shelves, counters and tables to maintain organized store.

Learning and Development Trainer

Amazon
Staten Island, NY
10.2020 - 03.2022
  • Explained goals and expectations required of trainees
  • Monitored, evaluated and recorded training activities or program effectiveness
  • Participated and attended meetings to obtain information for use in training programs or to inform management of training program status
  • Created and offered additional materials to enhance training
  • Maintained strong knowledge of learning and training by participating in workshops, conferences and online education classes
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts
  • Supervised, evaluated or referred instructors to skill development classes
  • Selected and assigned Ambassadors to conduct training
  • Facilitated onsite classroom trainings for employees at all levels of the organization.
  • Scheduled classes based on availability of classrooms, equipment or instructors

Warehouse Associate

Amazon
Staten Island, NY
10.2018 - 10.2020
  • Packed and labeled merchandise to prepare for loading and shipment to customers
  • As a Problem Solver and Ambassador picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
  • Packed goods for shipment in accordance with customer instructions.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Moved large and bulky items with pallet jacks at the Shipdock

Relationship Manager, Banking Operations

Stanbic IBTC Bank
NIGERIA, OYO
04.2010 - 04.2016
  • Established strong client relationships to drive business development.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Cross selling and recommended appropriate Bank Products based on historical Banking patterns and expected cash flows.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Developed and maintained relationships with customers and assisted in generating sales opportunities while closing the Pipeline deals
  • Completed sales order tickets and processed client-requested transactions while getting Concessions for Companies in Bulk Loan

Education

Bachelor's Degree - Business Administration

OLABISI ONABANJO UNIVERSITY
03.2009

Skills

  • Leadership Development
  • Team-Building Activities
  • Business Administration
  • Coaching and Development
  • Employee Relations
  • Relationship Building
  • Compliance Training
  • Attention to Detail
  • Verbal and Written Communication
  • Orientation and Onboarding
  • Customer Support
  • Product Knowledge
  • Team Collaboration
  • MS Office Proficiency
  • Customer Complaint Resolution
  • Safety Regulations
  • Payment Collection
  • Product Merchandising
  • Cash Handling
  • Customer inquiries
  • Cash Management
  • Customer Relationship Management (CRM)
  • Telephone management
  • Product Recommendations
  • Cross-selling abilities
  • Check processing
  • Customer Service
  • Customer Satisfaction
  • Positive and professional

Timeline

Customer Service Cashier

Burlington
10.2023 - Current

Store Associate

Shoprite Store
07.2023 - 10.2024

Learning and Development Trainer

Amazon
10.2020 - 03.2022

Warehouse Associate

Amazon
10.2018 - 10.2020

Relationship Manager, Banking Operations

Stanbic IBTC Bank
04.2010 - 04.2016

Bachelor's Degree - Business Administration

OLABISI ONABANJO UNIVERSITY

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