Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Olajumoke Omoowo

Brooklyn,NY

Summary

Highly motivated Customer care representative with extensive experience in delivering excellent customer service in fast-paced environments. Proven track record of collaborating with team members while being passionate to always exceed expectations positively. With the possession of strong communication skills with co workers and customers.

Overview

5
5
years of professional experience

Work History

Social media assistant

Adunsbeautyplace
Lagos , Nigeria
06.2021 - Current

• Analysing social media marketing programs and trends to showcase return on investment.

• Collaborating with the team members to meet targets for the organisation success.

• Offering advice on products and information about new products.

Sales Marketer

PVA Pest Control Services
Long Island City, NY
06.2024 - 07.2024
  • Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
  • Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
  • Created comprehensive sales tactics to enhance sales and keep new customers informed.

Healthcare Support Worker

Medicircle Ltd
Belfast
02.2023 - 06.2024
  • Promoted adherence to facility policies and procedures ensuring consistent standards across the workplace.
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
  • Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
  • Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.

Customer care representative

Accessbank PLC
Lagos, Nigeria
03.2019 - 07.2019
  • Answered customers telephone calls promptly and improved on-hold wait times.
  • Consistently achieved service ratings targets, Managing customer enquiries with care and attention.
  • Completed high- value payments with meticulous accuracy.
  • Providing assistance to customers to make them comfortable.

Education

Human Resources Management - Management

Ulster University
Belfast, Northern Ireland
05.2024

Bsc Business Management - Business studies

National open university
Abeokuta, Nigeria
04.2019

Skills

Communication

Built rapport with clients through effective communication

Facilitated discussions to foster collaborations

Handled enquiries and request promptly

Team Leader

Aligned team goals with organisation objectives towards success

Ensured team members needs and concerns are transferred to the upper management

Handled conflicts among team members to maintain a positive work space

Prioritising and multitasking

Adapted quickly to shifting priorities while maintaining focus

Maintained divided attention to managing time and resources

Attention to details

Attended to the smallest details to achieve perfection in work

Carefully avoiding errors by conducting through checks

Languages

English
Full Professional

References

Miss Adun ife

Adunsplacebeauty@gmail.com

+2348084014824

Mr pascal

p.agu@pvazonesolutions.com

929-684-9547

Timeline

Sales Marketer

PVA Pest Control Services
06.2024 - 07.2024

Healthcare Support Worker

Medicircle Ltd
02.2023 - 06.2024

Social media assistant

Adunsbeautyplace
06.2021 - Current

Customer care representative

Accessbank PLC
03.2019 - 07.2019

Human Resources Management - Management

Ulster University

Bsc Business Management - Business studies

National open university
Olajumoke Omoowo