Olajumoke Oyegbola

• Streamlining financial transaction processes reducing transaction chance by 15% and improving accuracy by 20%.
• Organized regular coaching and training exercises with staff to build motivation.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Served as official representative of organization to public groups.
• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Submitted loan applications to loan underwriter for verification and recommendation.
• Monitored industry trends to remain ahead of competitor activity.
• Monitored operations to assess and highlight results.
• Resolved customer complaints quickly and professionally to maintain satisfaction.
• Established budgets based on historical, current and forecasted business data.
• Performed monthly and quarterly employee performance appraisals.
• Network to improve the presence and reputation of the branch and the organization.
• Conducted regular branch staff meetings to communicate goals and objectives.

• Secured favourable terms and agreements for clients through effective negotiation.
• Developed marketing campaigns to attract new clients.
• Provided expert guidance on financial products and services, enhancing client understanding.
• Renewed contracts promptly to maintain high-value client bases.
• Generated new businesses that impacts the
  bank's bottom-line through referrals and in
  partnership with financial advisors and
  branch team.
  • Developed and cultivated lucrative
  relationships with both new and existing
  clients through effective communication
  and exemplary interpersonal skills.
  • Utilized prospecting techniques to identify
  potential clients and create opportunities to
  sell financial services.
  • Achieved goals for sale of bank products
  and services and exceeded performance
  metrics for customer service.

• Overseeing the customer service unit with a specific focus on improving customer experience within and outside the bank.
• Prompt review. investigation, and discharge of all customer complaints.
• Ensure regular and adhere correspondence ensuring a fraud free and error free operating environment, with special reference to account opening and documentation.
• Developed appropriate resources to meet needs of diverse audiences.
• Operated machinery to achieve targets while following regulations.

• Funds transfer within the bank.
• Processing local fund transfer for customer
(including walk - in) to and from other
branches.
• Processing of Outgoing (Clearing cheques
deposited into customers' account.
• Processing of Incoming (Oceanic bank)
cheques deposited from other banks.

• Keeping up to date record and back up file
for daily transaction done.
• Raising and dispatching caution notice
relevant for transactions, etc.
• Clearing Representative for Edo -Delta
region. Attending to enquiries of western
union customers. Making proper verification
of ID cards and transfer details to ensure
correctness.
• Processing of money transfer s and paying
cash to customers.
• Escalating suspicious or difficult transactions
to the appropriate authorities.