Summary
Overview
Work History
Education
Skills
Timeline
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Olajuwon Rice Jr

Chester,SC

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and relationship building. Skilled in inventory management and issue resolution, I enhanced customer satisfaction through strategic engagement and effective communication. Committed to delivering exceptional experiences while maintaining high standards of quality and efficiency in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Associate

Walmart
10.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cook

Zaxbys
12.2021 - 08.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.

Crew Member

McDonald's
06.2020 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

Associate Of Applied Business - Business Administration

Spartanburg Methodist College
Spartanburg, SC
05.2025

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Decision-making
  • Relationship building
  • Flexible schedule
  • Oral communication
  • Work Planning and Prioritization
  • New hire training
  • Product knowledge
  • Issue resolution
  • Customer service orientation
  • Order fulfillment
  • Inventory management
  • Performance improvement
  • Product merchandising
  • Customer relationship management (CRM)
  • Strategy development
  • Sales techniques
  • Sales expertise
  • Process improvement
  • Multiple priorities management
  • Production support
  • Record and file management
  • Practice management
  • Forklift operation
  • Point of sale operation
  • Shipment processing
  • Problem-solving
  • Multitasking and organization
  • Problem-solving abilities
  • Team collaboration
  • Verbal and written communication
  • Creative problem solving
  • Collaborative teamwork
  • Public relations
  • Task prioritization
  • Issue troubleshooting
  • Meeting scheduling

Timeline

Associate

Walmart
10.2023 - Current

Cook

Zaxbys
12.2021 - 08.2023

Crew Member

McDonald's
06.2020 - 08.2023

Associate Of Applied Business - Business Administration

Spartanburg Methodist College

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Olajuwon Rice Jr