Olalekan Olatunbosun

• Help configure email system for employees and students
• Provide technical support for ISP client issues.
• Assist clients and field techs via Remote Desktop and Phone Support.
• Assist customers with device setup, connection, and usage | Troubleshoot errors, hardware, and networking issues(assist with router configuration) | Escalate and create repairs as needed.| Manage/Troubleshoot microsoft account issues ( Payment, Billing and Customer Private information.
• Managing IT teams and ticket queues.
• Implement and maintain firewall systems to protect the company's systems from viruses and hackers.

•Gathered and entered client's electronic health records to effectively keep track of patient health information using CX360 software.
• Improved patient satisfaction rates from 77% to 95% through effective communication and problem solving skills while maintaining a caseload of up to 55 residents.
•Embraced range of effective approaches with individuals: recovery-oriented, person centered, harm-reduction, trauma-informed, culturally competent, and strengths-based.
•Initiated individual treatment plan interventions as directed by the LPHA clinician.
•Met safety, maintenance, human rights and other operational policies and procedures.

• Composed lessons according to course outline to elucidate all required material and deepen student understanding.
•Counseled 10 students monthly during office hours and one-on-one communication.
•Oversaw classes of up to 50 students in Engineering mathematics, and Computer networks.
•Checked assignments, proctored tests, and provided grades in accordance with university standards.
• Improved student grades in the course by an average of 5%.
•Aided faculty with ongoing clerical tasks such as copying papers, collecting assignments, and preparing materials for upcoming classes.

•Successfully completed a radio antenna project installation and commissioning a new Base transceiver station (BTS) in three months, meeting all deadlines and safety requirements.
•Analyzed and resolved user-generated trouble tickets using winfiol oss commands.
•Upgraded radio antennas project via close cooperation among members who shared information and developed solutions to meet broad array of deliverables.
•Deciphered and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
•Orchestrated network managed services spanning day-to-day operation of network infrastructure, corrective and preventive maintenance, optimization of systems and services, and ensured that services met or exceeded quality levels.
•Collaborated with FMEs to address Base station controller (BSC) and Base Transceiver station (BTS) problems, performed corrective and preventive maintenance, upgrade operations, and provide exemplary customer service.

Performed troubleshooting for Juniper, Cisco, and packet analysis.

Provided network support services for devices such as hubs, bridges, routers, and other hardware.

• Assembly and Installation of computer accessories.
• Troubleshoot network and PC hardware/software for connectivity issues.
• Provide technical support for employees issues.
• smooth running of the computer networks in the hospital.
• Installation of various computer hardware, software and operating system.
• Problem- solving services to network users
• Maintenance, troubleshooting and repair on the local area network(LAN) and wide area network(WAN), computer work stations, connections to the internet and other peripheral equipment.