Olalla Troncozo-Marin
Cordova,TN
Summary
As a Bilingual early childhood education professional, brings valuable experience in nurturing and guiding preschool children in aftercare settings. Proven potential to create positive and supportive environment that fosters learning and growth. Known for effective team collaboration and adaptability in dynamic educational settings, showcasing skills in child supervision and activity planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Preschool Aftercare Teacher
St Louis Catholic School
Memphis, United States
08.2024 - Current
- Incorporated age-appropriate activities and play-based curriculum to enhance learning experiences in afterschool care.
- Supervised children during indoor and outdoor playtime to maintain a safe environment.
- Facilitated storytelling sessions that improved communication skills and encouraged active listening.
- Developed arts and crafts projects to foster creativity and fine motor skills in preschool children.
- Supported emotional well-being by providing comfort during separation anxiety or challenging situations.
- Led by example to teach children organization, hygiene, and sharing skills.
- Sanitized frequently touched surfaces, toys, and eating areas to promote health and safety.
- Monitored children's activities to ensure safety and well-being throughout the day.
Summer Camp Teacher
St Louis Catholic Parish
Memphis, United States
06.2025 - 07.2025
- Monitored camper behavior to uphold safety standards and promptly addressed issues.
- Provided guidance and supervision during onsite and offsite activities.
- Engaged campers in outdoor sports, games, and arts and crafts projects.
- Supervised daily activities to ensure safe participation.
- Facilitated interactive games to enhance teamwork and communication among campers.
- Worked with children aged six to eleven, promoting a supportive environment.
Shift Manager
Dunkin Donuts
Cordova, United States
01.2023 - 06.2023
- Ensured cleanliness and organization of restaurant to enhance customer experience.
- Delivered exceptional customer service by promptly addressing concerns and inquiries.
- Trained new team members on procedures, customer service, and operational standards.
- Managed cash handling processes, including accurate payment processing and register operations.
- Maintained high food preparation standards in compliance with health and safety guidelines.
- Streamlined order fulfillment through effective multitasking during peak hours.
- Promoted workplace safety by identifying hazards and implementing corrective measures.
- Supported team productivity by fostering effective communication and collaboration among staff.
Bilingual Call Center Representative
Pediatric Dental Care
Memphis, United States
01.2023 - 01.2023
- Achieved high satisfaction rating through proactive resolutions of customer issues in one call.
- Scheduled appointments and verified insurance to ensure seamless service delivery.
- Executed bilingual communications by translating Spanish to English for diverse clientele.
- Attended training sessions on telephone skills and program information to enhance performance.
Back of House Team Member/RQA
Chick-fil-A
Collierville, United States
09.2020 - 06.2022
- Ensured compliance with health and safety regulations by maintaining clean, organized workspaces.
- Reduced customer wait times by efficiently multitasking during peak hours.
- Completed daily prep lists on time to support smooth shift transitions and minimize downtime.
- Enhanced food quality through strict adherence to food handling procedures.
- Mentored new hires on BOH operations, fostering a supportive learning environment.
- Optimized kitchen layout for maximum productivity and faster order turnaround times.
- Performed regular cleaning and maintenance tasks to uphold kitchen hygiene standards.
- Trained staff in food preparation techniques and safety protocols, promoting team versatility.
Education
Bachelor of Arts - English, TESOL
University of Memphis
Memphis, TN05.2026
Bolton Highschool
Arlington, TN05.2021
Skills
- Interpersonal and social skills
- Analytical thinking
- Child development
- Early childhood education
- Active listening
- Adaptability
- Decision-making
- Behavioral management
- Multitasking
- Problem-solving
- Student motivation
- Team collaboration
- Classroom management
- Appointment scheduling
- Spanish fluency
- Quality assurance
- Payment processing
- Customer service
- Parent-teacher communication
- Classroom organization
Certification
120 hour TEFL- Teaching English as a Foreign Language certification
Languages
Spanish
Native or Bilingual
Personal Information
Certifications
12-2025
Timeline
Summer Camp Teacher
St Louis Catholic Parish
06.2025 - 07.2025
Preschool Aftercare Teacher
St Louis Catholic School
08.2024 - Current
Shift Manager
Dunkin Donuts
01.2023 - 06.2023
Bilingual Call Center Representative
Pediatric Dental Care
01.2023 - 01.2023
Back of House Team Member/RQA
Chick-fil-A
09.2020 - 06.2022
Bolton Highschool
Bachelor of Arts - English, TESOL
University of Memphis