Hi, I’m
Olamide Adeshile
Customer Support Specialist
Brookshire,TX
Summary
A versatile and dedicated professional with an impressive track record in collaborative, cross-functional teamwork within high-pressured environments. With over 8 years of work experience gathered across customer experience management, coordination of post customer activation management, key account and segment management, campaign management and retention, and sales in FMCG, Telco and Oil & Gas industry. I am is adept at people management, project management and managing multiple priorities and tasks in a fast-paced environment.
Overview
13
years of professional experience
Work History
Anheuser-Busch InBev
Workforce Supervisor
11.2019 - 02.2024
Job overview
- I led a team of customer service and tele sales expertise in ensuring that the right number of agents with the right skills are scheduled at the right time, define, track, and follow up on agents KPIs, also develop tactics based on the manager’s and company’s strategies for success while maintaining a favorable work environment.
- Streamlined communication between departments for improved collaboration and efficiency.
- Developed tailored training programs to address skill gaps and drive continuous improvement in staff capabilities.
- Championed change management efforts across the organization by promoting a culture of adaptability, resilience, and continuous learning.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Enhanced team productivity by implementing efficient workforce scheduling and resource allocation.
- Analyzed workforce data to identify trends, issues, and areas for improvement in overall performance management practices.
Ntel Communications
Customer Value Analyst
03.2017 - 10.2019
Job overview
- Led campaign and key account management process for strategic customers, coordination of post customer acquisition management through customer nursery and incubation for all new customers, analyze the customer base to view patterns, and recommend the next course of action based on findings.
- Validated results and performed quality assurance to assess accuracy of data.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Generated reports detailing findings and recommendations.
Aril Technologies Limited
Customer Care Executive
01.2016 - 12.2016
Job overview
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Visafone Communications Ltd
Customer Care
04.2011 - 12.2015
Job overview
- Monitored customer care goals and developed improvements.
- Enhanced customer satisfaction by developing and implementing effective customer care strategies.
- Provided exceptional customer care, addressing concerns or complaints promptly and professionally.
- Contributed to positive store reviews by delivering outstanding customer care consistently.
Education
Olabisi Onabanjo UniversityOgun, NG
Bachelor of Science from Accounting
06.2009
Skills
- Effective Leadership
- Team Management
- Training and coaching
- Customer Service
- Customer Relationship Management
- Scheduling and Coordinating
- Task Delegation
Certification
- University of Pennsylvania, Customer Analytics, 2017
Expertise Skills
- Customer Analytics
- Power BI
- SAP S4HANA
- Data Analytics with Excel
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Brought back 88% dormant customers through a targeted win back campaign thereby increasing revenue in that quarter by 150%
- Collaborated with team of 10 in the development, training and implementation of a ShopDc project, A B2B customised App.
- Successfully recruited, trained and supervised team of 20 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Workforce Supervisor
Anheuser-Busch InBev
11.2019 - 02.2024
Customer Value Analyst
Ntel Communications
03.2017 - 10.2019
Customer Care Executive
Aril Technologies Limited
01.2016 - 12.2016
Customer Care
Visafone Communications Ltd
04.2011 - 12.2015
Olabisi Onabanjo University
Bachelor of Science from Accounting
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