OLAMIDE ADEYINKA BADMUS
Ibadan
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Hr Index Agency (Access Bank)
Ibadan
01.2023 - Current
- Respond to customer inquiries through phone, email, or in person
- Provide information about products and services
- Assist customers with orders, payments, and requests.
- Handle customer complaints professionally
- Identify problems and provide appropriate solutions
- Follow up to ensure customer satisfaction.
- Streamlined customer feedback processes, enhancing service delivery and client satisfaction rates.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Analyzed customer interactions to identify trends, driving improvements in service efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Lab Attendant
Madam Sarah Laboratory
Ibadan, Oyo State
11.2002 - 12.2022
- Maintained laboratory equipment to ensure optimal performance and reliability.
- Prepared and organized samples for testing, adhering to strict safety protocols.
- Assisted in daily inventory management, tracking supplies for efficient lab operations.
- Monitored experimental procedures, ensuring compliance with established guidelines and standards.
- Trained new staff on laboratory protocols and safety measures to enhance team proficiency.
- Led initiatives to streamline inventory control systems, reducing material waste significantly.
- Oversaw quality assurance checks, ensuring accuracy of test results and adherence to regulations.
Medical Laboratory Assistant
Ikoyi Maternity Health Centre
Apomu, Osun State
10.2021 - 10.2022
- Guiding patient to examination room and leading for physician.
- Carried out laboratory test: WBC, PT, HBsag, PCV, CD4 Count and HIV test etc.
- Carried out laboratory chemistry test: Blood sugar level, VCG, Urinalysis and Occult blood test etc.
- Collection of laboratory specimen: Blood drawing, logging and preparation
- Operating and Maintaining medical and scientific machine to carried out test
- Batch C National youth service corps 2021.
Admin Assistant
Federal Research Institute of Nigeria (FRIN)
Ibadan, Oyo State
01.2018 - 01.2019
- Engaged in production of medically tested herbs
- Engaged in Research processing of herbs medicines
- Carried out test analysis on plants for medicines use.
- Certified consultation of consultants for herbs impact assessment.
- INDUSTRIAL TRAINING
Laboratory Assistant
University Teaching Hospital (UCH)
01.2014 - 01.2015
- Prepared culture media plate for test analysis.
- Prepared patients for examinations on analysis.
- Performed medical and screening test for patients.
- Performed stool analysis to detect parasites in patients.
- Collection of other laboratory specimens.
- INDUSTRIAL TRAINING
Education
B.Sc (Hons) - Microbiology
Olabisi Onabanjo University
Ago Iwoye, Ogun State06-2021
NECO -
Community High School
Ibadan Oyo State06-2013
WAEC -
Headquarters International College
Ibadan, Oyo State05-2012
FLSC - undefined
Christ Foundation Nursery and Primary School
Ibadan, Oyo State01-2006
Skills
- MS Word, MS Excel and MS PowerPoint
- Creativity, Collaboration talent, open-mindedness, Strong work ethics, Adequate attention to details Easy going, Empathy, conflict resolution, Decisive, Mentoring, Humility Critical thinking, Complex problem solving, Networking skills, Team working skills collaboration, Negotiation, compromise, Conflict management, Disciplined, Take initiative, integrity, Honest, committed, self-motivated, Problem Solving Abilities and Professional
- Excellent verbal and written communication, Active listening, Proficient in Microsoft office suite
- Data entry
- Inbound customer service
- Customer service
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Customer relations
- First call resolution
- Email communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Professional certificate in Health, Safety and Environment 1 & 2 2022
- Certificate of National Youth service (NYSC 2021/2022 ) 2022
BIO DATA
- Marital Status Single
- Nationality Nigeria
- State of Origin Oyo State
LEADERSHIP AND VOLUNTARY ROLE
- Junior Engineers, Technicians and Scientists
- Role: Project Supervisor
PERSONAL ATTRIBUTES
- Passionate about environmental sustainability and meeting new faces
- Honest, Accept Challenges, Continuous Research, Hardworking and High level of Integrity, Fast learner, Enthusiastic and Solution Oriented.
- Public speaking, travelling and research on the internet.
- Enjoy Reading, Sport and writing.
Languages
English
Full Professional
Yoruba
Full Professional
Timeline
Customer Care Representative
Hr Index Agency (Access Bank)
01.2023 - Current
Medical Laboratory Assistant
Ikoyi Maternity Health Centre
10.2021 - 10.2022
Admin Assistant
Federal Research Institute of Nigeria (FRIN)
01.2018 - 01.2019
Laboratory Assistant
University Teaching Hospital (UCH)
01.2014 - 01.2015
Lab Attendant
Madam Sarah Laboratory
11.2002 - 12.2022
FLSC - undefined
Christ Foundation Nursery and Primary School
B.Sc (Hons) - Microbiology
Olabisi Onabanjo University
NECO -
Community High School
WAEC -
Headquarters International College