Olamide Ajayi
Baltimore,Maryland
Summary
Dedicated and experienced Customer Service Representative with a proven track record of providing exceptional service and building positive relationships with customers. Seeking to leverage four years of experience to contribute to a dynamic team and exceed customer satisfaction goals.
Overview
4
4
years of professional experience
Work History
Product expert/Customer Service Representative
Turbotax (OMNI INTERACTION)
02.2023 - Current
- Provided friendly and professional assistance to customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Handled a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for call resolution and response time
- Developed expertise in the company's products and services, effectively communicating features, benefits, and troubleshooting steps to customers
- Maintaining a polite, helpful, and professional manner at all time
- Collaborated with cross-functional teams including sales, technical support, and billing departments to streamline processes and improve overall customer experience
- Recognized for outstanding customer feedback and received multiple commendations from supervisors for exceeding performance targets
- Obtaining and sharing customer feedback with colleagues and other departments so that product and services are improved.
Customer Service Representative
Burlington
06.2020 - 02.2023
- Handled a high volume of customer inquiries and resolved issues efficiently, ensuring a positive experience for all customers
- Utilized strong communication skills to effectively convey complex information and provide solutions to customers' problems
- Collaborated with cross-functional teams to address customer needs and improve processes, resulting in increased customer satisfaction
- Received recognition from supervisors for exceeding performance targets and consistently delivering outstanding service.
Skills
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask and work effectively in a fast-paced environment
- Exceptional interpersonal skills and ability to build rapport with customers
Timeline
Product expert/Customer Service Representative
Turbotax (OMNI INTERACTION)
02.2023 - Current
Customer Service Representative
Burlington
06.2020 - 02.2023
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