Volunteering
OLAMIDE ODUWOLE
Executive Assistant
Work Preference
Summary
Results-driven Virtual and Executive Assistant with over 5 years of experience in executive support, operations, and customer management. Proven track record in streamlining administrative tasks for improved efficiency. Skilled in scheduling, organizational optimization, and team leadership. Committed to assisting executives in overcoming challenges and driving business success through strategic support.
Overview
6
6
years of professional experience
2
2
Certificates
Work History
Executive Assistant to the CEO
MyOwnTutor MK
12.2022 - 10.2025
- Managed over 100 meeting schedules for the Executive Director, ensuring stakeholders were well-informed through clear communication and efficient calendar management.
- Responded to emails, phone calls, and other correspondence to facilitate communication, improve response times by 20%, and maintain strong relationships with internal and external stakeholders.
- Conducted research and analysed data to generate detailed reports on critical business topics, guiding strategic decision-making and improving outcomes by 25%.
- Introduced effective administrative procedures, reducing operational errors by 60% and preventing process delays, enhancing overall productivity.
- Established and maintained a meticulously organised internal filing system using Google Drive, improving document retrieval times by 40%.
- Managed confidential information with utmost discretion, safeguarding sensitive company data from unauthorized access.
Virtual Assistant Trainee
African Leadership Group
05.2022 - 08.2022
- Received training on standard principles and instructions guiding email writing and construction, call and consumer management, and travel arrangements
- Received knowledge on reliable ways to conduct internet research to gather information on clients; Instructed on common technologies and applications; Mastered data entry, basic and advanced admin tasks like slides and presentation drafting, calendar management
- Participated in peer reviews and discussions leveraging my adept use of virtual communication software like Slack, Zoom, and Microsoft teams
- Completed projects and assignments in a timely manner, surpassed all deadlines and scored a minimum of 75% in every assessment
Customer Service Representative
Shortlet Rentals
09.2021 - 04.2022
- Managed high-stress situations professionally, resolved disputes with a 95% success rate, and responded to over 500 inquiries on the Trengo Application with informed recommendations, improving customer retention by 10%.
- Booked over 80 accommodations, ensured high-quality images using Canva, and uploaded detailed product descriptions, resulting in a 20% increase in booking engagement.
- Created onboarding emails, followed up on client requests, and closed booking deals, driving customer satisfaction and increasing revenue by 15%.
- Monitored reservations, pre-bookings, booking confirmations, payments, and other operational procedures at the backend of the website, enhancing operational efficiency by 25%.
Administrative Officer & Customer Relations
Adels Crystal Lake Limited
01.2020 - 08.2021
- Managed client orders in line with company policies and systems, and prepared quotations and invoices using Wave apps, ensuring accuracy and efficiency.
- Fostered and maintained strong relationships with customers and vendors, building trust and ensuring repeat business.
- Responded to client queries on non-technical and advisory issues professionally, enhancing customer satisfaction.
- Conducted and facilitated onboarding training programs for new recruits, ensuring they were well-prepared and integrated into the administrative department.
- Established strong relationships with international clients, successfully securing multiple contracts and expanding the company's reach.
- Drove efficiency in managing the production and delivery of 300 bottles of hand sanitizers within a 24-hour period and oversaw the successful production and packaging of approximately 2,500 bottles of hand sanitizers and hand wash, meeting high demand and quality standards.
Education
Bachelor of Science - Microbiology
Obafemi Awolowo University
Ile-Ife, Osun-State 06.2016 - 2020.05
Skills
Research Data Entry Customer Support
Volunteer Experience
- June 2021 till Present: Community Manager at Biospherea
- March 2020 till 2022: Member at Plogging Nigeria
- October 2020: Volunteer at African Clean-up Initiative
- March 2020: Instructor at Science Ignite Africa
- December 2018: General Secretary at GSFOAU
Interests
Creative Writing
Internet Research
Certification
ALX Virtual Assistant Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Awarded bonuses for closing sales and consistently meeting quarterly sales targets.
- Collaborated with a team of 5 to develop a successful Student Loyalty Reward program, enhancing customer retention.
- Improved lead acquisition speed on a competitive platform by integrating Zapier for automated lead buying tasks.
- Stepped into a business development role to handle in-house sales, successfully transitioning from an outsourced sales model.
- Created an effective recruitment system to hire tutors aligned with company culture, resulting in a high retention rate and quality hires.
- Enhanced operational efficiency by introducing new administrative procedures, reducing errors by 60%.
- Successfully managed and scheduled over 100 executive meetings, ensuring clear communication and timely follow-ups.
Affiliations
- African Leadership Group - The Room Fellow
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Docs, Sheets, Slides, Calendar, Gmail)
Zoom
Slack
Zapier
Canva
Trello
Hubspot
Mondaycom
Calendly
Microsoft Teams
Asana
Notion
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Google Project Management
10-2024
Executive Assistant to the CEO
MyOwnTutor MK
12.2022 - 10.2025
ALX Virtual Assistant Program
08-2022
Virtual Assistant Trainee
African Leadership Group
05.2022 - 08.2022
Customer Service Representative
Shortlet Rentals
09.2021 - 04.2022
Administrative Officer & Customer Relations
Adels Crystal Lake Limited
01.2020 - 08.2021
Bachelor of Science - Microbiology
Obafemi Awolowo University
06.2016 - 2020.05