Olamma Eke
Antioch,CA
Summary
Experienced in efficiently managing customer interactions and promptly resolving issues. Utilizes strong communication skills and empathy to establish and maintain lasting customer relationships. Demonstrates a track record of maintaining high levels of customer satisfaction, fostering loyalty, and ensuring repeat business.
Overview
5
5
years of professional experience
Work History
Personal Attendant
Dinami Home Inc.
01.2025 - Current
- Documents client progress through detailed record-keeping practices that allow for effective communication among caregivers and family members daily.
- Provided emotional support to clients during times of stress, offering a listening ear and empathetic understanding when needed.
- Conduct routine assessments of the client's physical condition, reporting any concerns promptly to healthcare providers or family members.
Social Media Manager/Braider
Braidfection
03.2021 - Current
- Coordinate and manage over 400 client appointments, including booking, rescheduling, and cancellations, to optimize efficiency and minimize downtime.
- Effectively utilize influencer marketing and creative campaigns to increase social media engagement, increasing followers from 1,000 to 58,000 in 3 months, and clientele growth.
- Solve customer decision-making problems by recommending styles that are best suited for customer needs.
- Execute strategic plans aimed at expanding social media audiences for targeted demographics, resulting in more followers and increased sales.
- Communicate with clients regarding appointment confirmations, changes, and any scheduling conflicts, ensuring high customer service and satisfaction.
Cultural Awareness
UmuIgbo Unite, Bay Area
12.2022 - 12.2023
- Cultivated strategic partnerships with cultural organizations such as the Igbo Union of California, and guest speakers, enriching cultural programming and outreach endeavors.
- Served as a dedicated resource and advocate for members seeking to deepen their understanding of cultural sensitivity and appreciation.
- Planned and orchestrated cultural education workshops, seminars, and discussions, enhancing members' comprehension of diverse cultural perspectives.
- Coordinated the 19th Umu Igbo Unite (UIU) National Convention in Oakland, attracting over 1,500 young adults nationwide; contributed to Bay Area chapter receiving the Rising Star Award for outstanding growth and engagement.
Behavioral Therapist
Center for Autism and Related Disorders
12.2019 - 12.2021
- Demonstrated unwavering commitment to confidentiality by safeguarding clients' mental, medical diagnoses, and sensitive personal information, fostering trust and security among clients and their families.
- Provided individualized behavioral support to approximately 15 children and adolescents over two years, utilizing evidence-based interventions such as ABA techniques, positive reinforcement, and social skills training.
- Provided compassionate counseling to family members to facilitate comprehension and support for clients or patients, strengthening familial bonds and enhancing overall care effectiveness.
- Adapted treatment strategies to align with changes in client status, ensuring personalized care delivery and elevating client satisfaction levels.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA05.2024
Skills
- Microsoft Office Suite
- Google Workspace
- Zoom
- Social Media Platforms
- Scheduling and appointment management
- Building rapport
- Strong negotiation
- Communication and leadership
- Personable and friendly
Websites
Leadership Experience
SFSU | President's Leadership Fellows Program (PLFP), San Francisco, CA, Member, 02/24, 05/24, Attended various workshops, networked with counselors and employers, enhanced problem-solving skills, and gained a competitive edge by familiarizing with career platforms like Handshake, VMOCK, and BigInterview.
Timeline
Personal Attendant
Dinami Home Inc.
01.2025 - Current
Cultural Awareness
UmuIgbo Unite, Bay Area
12.2022 - 12.2023
Social Media Manager/Braider
Braidfection
03.2021 - Current
Behavioral Therapist
Center for Autism and Related Disorders
12.2019 - 12.2021
Bachelor of Arts - Psychology
San Francisco State University
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