Summary
Overview
Work History
Education
Skills
Personal Projects
References
Timeline
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Olamude Olarewaju

Southgate,MI

Summary

Results-oriented customer support professional with 6+ years of experience in CRM system management and operations. Skilled in leveraging CRM systems to optimize processes, enhance customer satisfaction, and improve operational efficiency. Proven ability to resolve complex issues with empathy and effectively communicate with diverse stakeholders. Thrives in dynamic, fast-paced environments, consistently delivering high-quality customer experiences.

Overview

13
13
years of professional experience

Work History

LEAD ASSOCIATE

7-Eleven
Lincoln Park, Michigan
05.2024 - Current
  • Spearhead inventory and cash management processes, enhancing operational efficiency by 15% through optimized stock availability and financial accuracy
  • Delivered exceptional customer support by promptly addressing inquiries and resolving issues, contributing to a 10% increase in customer satisfaction scores
  • Played a key role in onboarding and training new staff, fostering a culture of excellence and ensuring team alignment with company standards.

BUSINESS SUPPORT OFFICER

Prudential Zenith Life Insurance
Lagos, NG
03.2023 - 04.2024
  • Managed and maintained customer data within a CRM system, ensuring accurate and up-to-date information that improved client retention by 25%
  • Implemented CRM best practices, reducing response time to customer inquiries by 20% and increasing overall customer satisfaction
  • Resolved over 150+ technical support cases related to the BAAS system, significantly improving user experience and reducing downtime
  • Collaborated with cross-functional teams to drive strategic initiatives, resulting in a 25% increase in overall sales efficiency
  • Enhanced operational efficiency by 20% through data analysis and process optimization, leading to improved decision-making and timely execution of sales agent payments.

SENIOR FINANCIAL SALES EXECUTIVE

Prudential Zenith Life Insurance
Lagos, NG
05.2018 - 02.2023
  • Utilized CRM systems to manage and track client interactions, which improved follow-up processes and led to a 15% increase in client retention
  • Developed and executed targeted sales strategies using CRM insights, contributing to a 30% boost in sales revenue
  • Maintained high client data integrity within the CRM, reducing data errors by 20% and ensuring compliance with regulatory standards
  • Cultivated strong relationships with internal teams and external partners, leading to a 15% improvement in cross-departmental collaboration.

CHIEF OPERATIONS OFFICER

Abetech Systems Limited
03.2017 - 05.2018
  • Implemented a CRM system to streamline customer data management, resulting in a 20% improvement in customer engagement and follow-up efficiency
  • Analyzed CRM data to identify customer trends and opportunities, leading to the development of strategies that increased customer satisfaction and retention by 15%
  • Led the optimization of operational workflows, resulting in a 25% increase in profitability and a 20% reduction in operational costs
  • Identified new business opportunities through market research, contributing to the expansion of the company’s market presence.

HUMAN RESOURCE OFFICER

Wetland Construction Nigeria Limited
03.2014 - 03.2017
  • Streamlined recruitment processes, reducing time-to-hire by 15% while ensuring alignment with company culture and objectives
  • Managed payroll and benefits administration, achieving 100% compliance with regulatory requirements and enhancing employee satisfaction.

ADMIN OPERATIONS OFFICER

Loveworld Publishing Ministry
09.2011 - 02.2014
  • Optimized inventory management and warehouse operations, leading to a 20% reduction in costs and improved stock flow
  • Coordinated production projects, ensuring adherence to quality standards and timely completion.

Education

Bachelor of Technology in Industrial Mathematics -

Federal University of Technology Akure
09.2011

Skills

  • Customer Support & CRM System Management
  • Operations Management
  • Data Analysis & Visualization
  • Project Management & Process Optimization
  • Problem Solving & Decision-Making
  • Stakeholder Management & Organizational Skills
  • Leadership & Team Collaboration
  • Adaptability & Change Management
  • Time Management & Multitasking
  • Client Relationship Management
  • Administrative Support
  • Effective & Written Communication

Personal Projects

PeersApp - Group Projects - Lagos, NG                                                                                           01/24

  • Conducted market research and competitive analysis, driving strategic product development and stakeholder communication for the app development.

Incentive Package Dashboard - Lagos, NG                                                                                     09/23

  • Designed a Power BI dashboard for comparative analysis of sales agent incentives, improving visibility and decision-making

Sales Analysis Performance - Lagos, NG                                                                                        08/23

  • Analyzed sales data using SQL and Python, generating insights that led to a 10% increase in sales performance.

References

References available upon request.

Timeline

LEAD ASSOCIATE

7-Eleven
05.2024 - Current

BUSINESS SUPPORT OFFICER

Prudential Zenith Life Insurance
03.2023 - 04.2024

SENIOR FINANCIAL SALES EXECUTIVE

Prudential Zenith Life Insurance
05.2018 - 02.2023

CHIEF OPERATIONS OFFICER

Abetech Systems Limited
03.2017 - 05.2018

HUMAN RESOURCE OFFICER

Wetland Construction Nigeria Limited
03.2014 - 03.2017

ADMIN OPERATIONS OFFICER

Loveworld Publishing Ministry
09.2011 - 02.2014

Bachelor of Technology in Industrial Mathematics -

Federal University of Technology Akure

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Olamude Olarewaju