Summary
Overview
Work History
Skills
Extracurricular Activities
Languages
Certification
References
Timeline
Generic

Olana Dawit

Orlando,FL

Summary

I am skilled in point-of-sale systems, customer service, and designing, maintaining, and testing web systems. I thrive in both independent and team settings, possess diverse skills, and excel at learning new software and office filing systems. As a tech-savvy professional, I bring exceptional customer service and effective communication between departments. Additionally, I have a successful track record as a Sales Manager, leading teams to achieve targets, expand market reach, and improve revenue growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Rosen Shingle Creek
Orlando, United States
01.2023 - Current
  • Provided guests with a positive and welcoming experience by greeting them, managing reservations, and promptly seating them.
  • Maintained effective communication with the restaurant staff to ensure smooth operations and customer satisfaction.
  • Demonstrated strong interpersonal skills in interacting with guests and addressing their needs.
  • Resolved any customer complaints or issues quickly and professionally.

Sales Manager

.
Orlando, United States
06.2022 - 04.2023
  • Utilized strong communication skills, deep product knowledge, and strategic data analysis to surpass sales targets, optimize inventory management, and schedule staff.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Maintained accurate records of all transactions between customers and company representatives.

Shift Leader

Starbucks
Kissimmee, FL
02.2021 - 02.2022
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.

Skills

  • Leadership
  • Time Management
  • Product Development
  • Creative Thinking
  • Attention to Detail
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Effective Communication
  • Conflict Management
  • Reliability
  • Analytical Skills
  • Microsoft Azure
  • Microsoft 365
  • Software licenses and patches

Extracurricular Activities

VBS, Orlando, 2020-2024, Trinity Luthern, Prepared for the event with diligent training and creating an inviting atmosphere. Provided comprehensive guidance and support to each child. Fostered an engaging and educational environment through expert communication. Demonstrated in-depth knowledge to enhance children's learning experience. Ensured smooth operation of shop activities through tactical preparation. Managed resources to maintain a well-equipped setting and facilitated an enjoyable experience for all participants through optimized scheduling.

Languages

English
Native/ Bilingual
Kunama
Native/ Bilingual
American Sign Language
Limited
Spanish
Limited
French
Elementary
Arabic
Elementary

Certification

  • Microsoft Word
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Powerpoint

References

References available upon request.

Timeline

Hostess

Rosen Shingle Creek
01.2023 - Current

Sales Manager

.
06.2022 - 04.2023

Shift Leader

Starbucks
02.2021 - 02.2022

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Olana Dawit