Enthusiastic and performance-driven Citrix/VMware Administrator with 10+ years of experience providing professional technical support to clients and maintaining hardware and software
Overview
37
37
years of professional experience
1
1
Certification
Work History
System Administrator
MORGAN STATE UNIVERSITY
01.2017 - 12.2024
VMWare ESXI hosts and Virtual machines
Installed and maintained vCenter automated environment workflows
Performed daily duties in conjunction with team members to support virtual and servers' operation of workflows
Diagnosed and troubleshoot VMware performance, and migrate hosts and storage devices to new VMware's environments
Upgraded firmware for HP synergy and HP c7000 blade enclosures; review the completion of system's network attached storage devices to make recommendations to upper management and CIO for new deployment
Provided Tier III level support to virtual machines 'end-users, and digested network issues through the helpdesk support center through online communications (phone/emails)
Independently performed daily operation with minimal guidance and supervision for work assignments
Performed new VMware installations, install patches and upgrade to maintain scalable performance in VMware environments
Designed strategies to analyze and enhance VMware hosts' and VMware workstations' performances
Installed and configured VMware clusters
Performed backups with VEEAM backup application
Participated in the implementation of backup strategies for the Microsoft and ESXI VMware servers to ensure we recover all data in the case of data disaster with a reliable recovery plans in order to reducing downtime
Scheduled daily backups (full/incremental) to ensure data integrity and recover process are met based on the IT department's policy
Coordinated with various departments to ensure that all critical servers and clients' virtual machines are backup regularly to prevent data disaster
Proven ability to implement, maintain and backup databases across different platforms including Windows Servers
Assisted in designing windows active directory environment across the university campus
Responsible for four buildings, including a new39.5 million student center
Installed and configured Cisco routers & switches
Installed and configured Sun Solaris2.6,10, Linux8.0 &9.0
Installed and configured wireless access point
Responsible to supervise three junior network technicians
Provided leadership, feedback and troubleshooting resolutions for the university LAN and WAN infrastructures
Installed and configured firewalls
Installed and configured Windows2016 &2019 servers
Created, modified, and deleted end Windows Active Directory end users accounts
Identification of system hardware & software problems based troubleshooting resolutions
Created Cisco VLANs with proper authenticated configuration
Analyzed and resolved wireless client/servers' issues
NETWORK ADMINISTRATOR/Helpdesk specialist
MORGAN STATE UNIVERSITY
08.1995 - 01.2017
Analyze and implement Cisco VLANs and LAN subnets, using Cisco router IOS
12.0 for a large Windows Active Directory Network
My daily tasks include installing, supporting & troubleshooting network and computer systems such Windows XP,2000 & Windows2000/2003 servers and Cisco devices; aid network staff and end users through analyzing network problems
Provided excellent customer service and assisted resolving end-users' technical issues quickly to promote customer satisfaction and loyalty
As Helpdesk coordinator, I communicated effectively with people from diverse backgrounds and senior management to review and analyze communications between IT staff and customers
While working as a Help desk coordinator, I developed a strong technical background, problem-solving skills, and troubleshooting abilities which enable me to assist my customers with quick technical resolutions
Additionally, I was involved in designing, implementing, and managing a Frame Relay hub and spokes scalable network that included 'Cisco router4500' as a Frame Relay switch
Also spear headed a migration from an updated DOS and windows3.11 environment to windows '95 desktop environment dramatically improving the efficiency and reliability of the network
Created troubleshooting tickets for Desktop technicians, assisted end users remotely and in person sometimes
Installed hubs, concentrators, and configured uplinks for more available ports
Repaired, serviced, and upgraded PC main boards
Installed and configured modem and network cards/boards
Installed DOS5.0 -6.22, MS windows3.11 & '95 and network applications
Assisted end-users with helpdesk calls, using Magic Support software to login end users' requests/trouble tickets
Installed and configured new PCs with TCP/IP or NetBEUI protocol and connected workstations to the network through FDDI backbone for various offices
Resolved network connection problems
Built, installed, and configured Novell3.12, MS NT3.51 servers
Installed, repaired, serviced, and upgraded PC mother boards and configured modem Bulletin Board connection for DOS client
Installed DOS & windows operating systems, and applications for office employees
Performed file system backup & recovery, including situations where disk fails, or files corrupted
Supported customers by answering questions, standardizing, and configuring end user's operating systems and applications for stable environments
Helpdesk Coordinator
Morgan State University
01.1995 - 01.2000
As a Help desk coordinator, I was often the first point of contact for customers that had technical issues
Provided excellent customer service and assisted resolving end-users' technical issues quickly to promote customer satisfaction and loyalty
As Helpdesk coordinator, I communicated effectively with people from diverse backgrounds and senior management to review and analyze communications between IT staff and customers
While working as a Help desk coordinator, I developed a strong technical background, problem-solving skills, and troubleshooting abilities which enable me to assist my customers with quick technical resolutions
Additionally, I was involved in designing, implementing, and managing a Frame Relay hub and spokes scalable network that included 'Cisco router4500' as a Frame Relay switch
Also spear headed a migration from an updated DOS and windows3.11 environment to windows '95 desktop environment dramatically improving the efficiency and reliability of the network
Created troubleshooting tickets for Desktop technicians, assisted end users remotely and in person sometimes
Installed hubs, concentrators, and configured uplinks for more available ports
Repaired, serviced, and upgraded PC main boards
Installed and configured modem and network cards/boards
Installed DOS5.0 -6.22, MS windows3.11 & '95 and network applications
Assisted end-users with helpdesk calls, using Magic Support software to login end users' requests/trouble tickets
Installed and configured new PCs with TCP/IP or NetBEUI protocol and connected workstations to the network through FDDI backbone for various offices
Resolved network connection problems
Built, installed, and configured Novell3.12, MS NT3.51 servers
Installed, repaired, serviced, and upgraded PC mother boards and configured modem Bulletin Board connection for DOS client
Installed DOS & windows operating systems, and applications for office employees
Performed file system backup & recovery, including situations where disk fails, or files corrupted
Supported customers by answering questions, standardizing, and configuring end user's operating systems and applications for stable environments
Computer Lab Technician
MORGAN STATE UNIVERSITY
02.1988 - 12.1992
Designed and developed COBOL and database programs
I was responsible to monitor the computer labs and performance the following duties
Supervised five computer labs, created and modified usernames, and passwords
Assisted students with network applications and other network issues such as connecting workstations to network printers and VMS printer queues
Installed network applications including LOTUS1-2-3, WordPerfect, and dBase programs
Education
Master's degree - information technology
University of Maryland University College
05.2008
Bachelor's degree - information systems
Morgan State University
Baltimore, MD
01.2008
Skills
Cisco Router Configuration
DHCP/DNS Configuration
Mail Server (Exchange2k/2003 (MX Records) & Sun Solaris & Linux
Project Management
Frame Relay Design & Implementation
Network Design LAN/WAN
Oracle Data bases
Microsoft SQL65,70 &2007 managements TCP/IP
Certification
More than25 years of IT experience including10+ years of Database Management system and design. My IT experience and graduate education have strategically made me to have strong skills and well researched knowledge in the IT industry. I possessed strong skills and advanced knowledge of LAN/WAN environments. Over the years, I have achieved critical knowledge, and my proven areas of expertise include