OLANDO M. PAYE
Baltimore,MD
Summary
Enthusiastic and performance-driven Citrix/VMware Administrator with 10+ years of experience providing professional technical support to clients and maintaining hardware and software
Overview
37
37
years of professional experience
1
1
Certification
Work History
System Administrator
MORGAN STATE UNIVERSITY
01.2017 - 12.2024
- VMWare ESXI hosts and Virtual machines
- Installed and maintained vCenter automated environment workflows
- Performed daily duties in conjunction with team members to support virtual and servers' operation of workflows
- Diagnosed and troubleshoot VMware performance, and migrate hosts and storage devices to new VMware's environments
- Upgraded firmware for HP synergy and HP c7000 blade enclosures; review the completion of system's network attached storage devices to make recommendations to upper management and CIO for new deployment
- Provided Tier III level support to virtual machines 'end-users, and digested network issues through the helpdesk support center through online communications (phone/emails)
- Independently performed daily operation with minimal guidance and supervision for work assignments
- Performed new VMware installations, install patches and upgrade to maintain scalable performance in VMware environments
- Designed strategies to analyze and enhance VMware hosts' and VMware workstations' performances
- Installed and configured VMware clusters
- Performed backups with VEEAM backup application
- Participated in the implementation of backup strategies for the Microsoft and ESXI VMware servers to ensure we recover all data in the case of data disaster with a reliable recovery plans in order to reducing downtime
- Scheduled daily backups (full/incremental) to ensure data integrity and recover process are met based on the IT department's policy
- Coordinated with various departments to ensure that all critical servers and clients' virtual machines are backup regularly to prevent data disaster
- Proven ability to implement, maintain and backup databases across different platforms including Windows Servers
- Assisted in designing windows active directory environment across the university campus
- Responsible for four buildings, including a new39.5 million student center
- Installed and configured Cisco routers & switches
- Installed and configured Sun Solaris2.6,10, Linux8.0 &9.0
- Installed and configured wireless access point
- Responsible to supervise three junior network technicians
- Provided leadership, feedback and troubleshooting resolutions for the university LAN and WAN infrastructures
- Installed and configured firewalls
- Installed and configured Windows2016 &2019 servers
- Created, modified, and deleted end Windows Active Directory end users accounts
- Identification of system hardware & software problems based troubleshooting resolutions
- Created Cisco VLANs with proper authenticated configuration
- Analyzed and resolved wireless client/servers' issues
NETWORK ADMINISTRATOR/Helpdesk specialist
MORGAN STATE UNIVERSITY
08.1995 - 01.2017
- Analyze and implement Cisco VLANs and LAN subnets, using Cisco router IOS
- 12.0 for a large Windows Active Directory Network
- My daily tasks include installing, supporting & troubleshooting network and computer systems such Windows XP,2000 & Windows2000/2003 servers and Cisco devices; aid network staff and end users through analyzing network problems
- Provided excellent customer service and assisted resolving end-users' technical issues quickly to promote customer satisfaction and loyalty
- As Helpdesk coordinator, I communicated effectively with people from diverse backgrounds and senior management to review and analyze communications between IT staff and customers
- While working as a Help desk coordinator, I developed a strong technical background, problem-solving skills, and troubleshooting abilities which enable me to assist my customers with quick technical resolutions
- Additionally, I was involved in designing, implementing, and managing a Frame Relay hub and spokes scalable network that included 'Cisco router4500' as a Frame Relay switch
- Also spear headed a migration from an updated DOS and windows3.11 environment to windows '95 desktop environment dramatically improving the efficiency and reliability of the network
- Created troubleshooting tickets for Desktop technicians, assisted end users remotely and in person sometimes
- Installed hubs, concentrators, and configured uplinks for more available ports
- Repaired, serviced, and upgraded PC main boards
- Installed and configured modem and network cards/boards
- Installed DOS5.0 -6.22, MS windows3.11 & '95 and network applications
- Assisted end-users with helpdesk calls, using Magic Support software to login end users' requests/trouble tickets
- Installed and configured new PCs with TCP/IP or NetBEUI protocol and connected workstations to the network through FDDI backbone for various offices
- Resolved network connection problems
- Built, installed, and configured Novell3.12, MS NT3.51 servers
- Installed, repaired, serviced, and upgraded PC mother boards and configured modem Bulletin Board connection for DOS client
- Installed DOS & windows operating systems, and applications for office employees
- Performed file system backup & recovery, including situations where disk fails, or files corrupted
- Supported customers by answering questions, standardizing, and configuring end user's operating systems and applications for stable environments
Helpdesk Coordinator
Morgan State University
01.1995 - 01.2000
- As a Help desk coordinator, I was often the first point of contact for customers that had technical issues
- Provided excellent customer service and assisted resolving end-users' technical issues quickly to promote customer satisfaction and loyalty
- As Helpdesk coordinator, I communicated effectively with people from diverse backgrounds and senior management to review and analyze communications between IT staff and customers
- While working as a Help desk coordinator, I developed a strong technical background, problem-solving skills, and troubleshooting abilities which enable me to assist my customers with quick technical resolutions
- Additionally, I was involved in designing, implementing, and managing a Frame Relay hub and spokes scalable network that included 'Cisco router4500' as a Frame Relay switch
- Also spear headed a migration from an updated DOS and windows3.11 environment to windows '95 desktop environment dramatically improving the efficiency and reliability of the network
- Created troubleshooting tickets for Desktop technicians, assisted end users remotely and in person sometimes
- Installed hubs, concentrators, and configured uplinks for more available ports
- Repaired, serviced, and upgraded PC main boards
- Installed and configured modem and network cards/boards
- Installed DOS5.0 -6.22, MS windows3.11 & '95 and network applications
- Assisted end-users with helpdesk calls, using Magic Support software to login end users' requests/trouble tickets
- Installed and configured new PCs with TCP/IP or NetBEUI protocol and connected workstations to the network through FDDI backbone for various offices
- Resolved network connection problems
- Built, installed, and configured Novell3.12, MS NT3.51 servers
- Installed, repaired, serviced, and upgraded PC mother boards and configured modem Bulletin Board connection for DOS client
- Installed DOS & windows operating systems, and applications for office employees
- Performed file system backup & recovery, including situations where disk fails, or files corrupted
- Supported customers by answering questions, standardizing, and configuring end user's operating systems and applications for stable environments
Computer Lab Technician
MORGAN STATE UNIVERSITY
02.1988 - 12.1992
- Designed and developed COBOL and database programs
- I was responsible to monitor the computer labs and performance the following duties
- Supervised five computer labs, created and modified usernames, and passwords
- Assisted students with network applications and other network issues such as connecting workstations to network printers and VMS printer queues
- Installed network applications including LOTUS1-2-3, WordPerfect, and dBase programs
Education
Master's degree - information technology
University of Maryland University College
05.2008
Bachelor's degree - information systems
Morgan State University
Baltimore, MD01.2008
Skills
- Cisco Router Configuration
- DHCP/DNS Configuration
- Mail Server (Exchange2k/2003 (MX Records) & Sun Solaris & Linux
- Project Management
- Frame Relay Design & Implementation
- Network Design LAN/WAN
- Oracle Data bases
- Microsoft SQL65,70 &2007 managements TCP/IP
Certification
More than25 years of IT experience including10+ years of Database Management system and design. My IT experience and graduate education have strategically made me to have strong skills and well researched knowledge in the IT industry. I possessed strong skills and advanced knowledge of LAN/WAN environments. Over the years, I have achieved critical knowledge, and my proven areas of expertise include
Timeline
System Administrator
MORGAN STATE UNIVERSITY
01.2017 - 12.2024
NETWORK ADMINISTRATOR/Helpdesk specialist
MORGAN STATE UNIVERSITY
08.1995 - 01.2017
Helpdesk Coordinator
Morgan State University
01.1995 - 01.2000
Computer Lab Technician
MORGAN STATE UNIVERSITY
02.1988 - 12.1992
Bachelor's degree - information systems
Morgan State University
More than25 years of IT experience including10+ years of Database Management system and design. My IT experience and graduate education have strategically made me to have strong skills and well researched knowledge in the IT industry. I possessed strong skills and advanced knowledge of LAN/WAN environments. Over the years, I have achieved critical knowledge, and my proven areas of expertise include
Master's degree - information technology
University of Maryland University College
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