Olandrus Wysinger
Many,LA
Summary
Accomplished Retail Assistant Manager at Walmart, adept in store operations and staff training, significantly boosting sales performance through strategic merchandising. Excelled in fostering customer engagement and team leadership, ensuring high levels of customer satisfaction and team efficiency. Demonstrated expertise in problem resolution and performance tracking, contributing to a positive and productive work environment.
Overview
19
19
years of professional experience
Work History
Retail Assistant Manager/Coaching Assistant
Walmart
11.2013 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
Zone Supervisor
Walmart
06.2012 - 11.2013
- Oversaw employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Cultivated a culture of continuous improvement by encouraging team members to share ideas and suggestions, resulting in increased efficiency and overall performance.
- Managed inventory levels, reducing stock discrepancies and ensuring availability of products at all times.
- Spearheaded efforts to create a more environmentally sustainable workspace by introducing recycling programs and promoting energy-saving practices.
- Streamlined communication channels between teams, enabling faster decision-making processes and issue resolution.
- Collaborated with management to develop short-term and long-term goals for the department, aligning strategic plans with company objectives.
- Managed conflict resolution among team members, promoting a healthy working atmosphere conducive to high productivity levels.
Money Center Associate
Walmart
02.2010 - 06.2013
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
- Loaded customer credit cards and signed up new customers for card programs.
- Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.
- Exceeded sales targets by proactively promoting relevant products and services based on individual client needs.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
Accounting Associate
Walmart
05.2008 - 02.2010
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Addressed and resolved complex and unexpected variances.
- Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
- Oversaw documentation and reporting of expenses, sales and other transactions.
Customer Service Cashier
Walamrt
01.2007 - 05.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Cashier
Walmart
01.2006 - 01.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certification of Completion - Developing Employees
Harvard Manage Mentor
04.2024
Certification of Completion - People And Business Leadership Essentials
Bellevue University
Bellevue, NE08.2020
Skills
- Merchandise Display
- Store operations
- Customer Engagement
- Retail Operations
- Staff Training and Development
- Merchandising operations
- Team Leadership
- Problem Resolution
- Good Judgment
- Professional and Courteous
- Performance Tracking and Evaluation
Timeline
Retail Assistant Manager/Coaching Assistant
Walmart
11.2013 - Current
Zone Supervisor
Walmart
06.2012 - 11.2013
Money Center Associate
Walmart
02.2010 - 06.2013
Accounting Associate
Walmart
05.2008 - 02.2010
Customer Service Cashier
Walamrt
01.2007 - 05.2008
Cashier
Walmart
01.2006 - 01.2007
Certification of Completion - Developing Employees
Harvard Manage Mentor
Certification of Completion - People And Business Leadership Essentials
Bellevue University
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