Dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Enthusiastic and eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Hi, I’m
Olane Hardy
Groveport,OH
Summary
Overview
5
years of professional experience
Work History
Wendy'sColumbus, OH
Crew Member
02.2019 - 08.2022
Job overview
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assisted management with inventory control and stock ordering.
- Assisted patrons in making menu selections.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Presented orders to guests within anticipated service times.
- Explained current promotional information and items to patrons.
- Took orders from patrons and input selections into store computer system.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups and bags.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Wiped down tables and equipment, swept and refilled stock.
- Stocked shelves and cases with new or transferred items.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Brewed and served coffee and tea with preferred add-ins.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Scrubbed and polished counters to remove debris and food.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Directed patrons to restrooms and other amenities within facility.
- Assembled and served meals according to specific guest requirements.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
McDonald'sCincinnati, OH
Team Member
06.2017 - 01.2022
Job overview
- Developed positive customer relationships through friendly greeting and excellent service.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Built and maintained working relationships with peers and upper management.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Monitored and supported proper electronic shelf label signage.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Processed and retrieved customer special orders.
- Troubleshot machine malfunctions and made adjustments to correct problems.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Operated forklifts and overhead cranes to move supplies and finished products.
- Rotated through series of different stations based on team needs.
- Addressed customer needs, responding to specific requests.
- Trained new team members using approved training materials and information.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Upheld high standards of productivity and quality in operations.
- Stayed informed of company and store updates from leadership.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Initiated inventory control measures to sustain stock levels.
- Operated hoists and heavy tools to move and attach parts.
Education
Groveport Madison High SchoolGroveport, OH
High School Diploma
06.2014
University Overview
Skills
- Customer Service
- Store Opening and Closing
- Quality Control Checks
- Cleaning and Sanitizing
- Clear Communication
- Taking Orders
- Drive-Thru Operations
- Teamwork and Collaboration
- Housekeeping
- Heavy Lifting
- Inventory Counts
- Adaptability and Flexibility
- Payment Processing
- Ingredient and Food Preparation
- Stocking and Replenishment
- Food and Beverage Service
- Serving and Bussing
- Packaging and Labeling
- Coffee and Tea Service
- Managing Orders and Deliveries
- Cash Drawer Operations
- Multitasking and Organization
- Dependable and Cooperative
- Collaboration and Teamwork
- Daily Food Preparation
- Food Packaging and Labeling
- Attention to Detail
- Cash Handling
- Documentation and Recordkeeping
- Food Production Processes
- Customer Relations
- Special Orders and Dietary Restrictions
- Handling Complaints
- Customer engagement
- Performance improvement
- Order delivery practices
- Table setting knowledge
- Ordering procedures
- Food running
- Telephone etiquette
- Sales expertise
- Verbal and written communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
Timeline
Crew Member
Wendy's
02.2019 - 08.2022
Team Member
McDonald's
06.2017 - 01.2022
Groveport Madison High School
High School Diploma
Similar Profiles
Ben FleagleBen Fleagle
Team Trainer at Wendy'sTeam Trainer at Wendy's
Shubham KumarShubham Kumar
Team Member at Wendy'sTeam Member at Wendy's
Savita SavitaSavita Savita
Food Service Supervisor at Wendy'sFood Service Supervisor at Wendy's
Vonquetta WilbornVonquetta Wilborn
Shift Leader Supervisor at Wendy'sShift Leader Supervisor at Wendy's
Mamadou TraoreMamadou Traore
Office Assistant at prosperity care servicesOffice Assistant at prosperity care services