Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olane Hardy

Columbus,OH

Summary

Proven leader in hospitality management, adept at staff development and upselling strategies, significantly enhancing customer satisfaction and repeat business. At Compass One Healthcare, I spearheaded team direction and schedule oversight, achieving notable efficiency in operations. Expert in employee development and promotional events, my approach ensures optimal performance and service excellence.

Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service, and productivity targets. ServSafe Certified. Goal-driven restaurant management professional with a solid background in both front- and back-of-house positions. Specializing in bar operations, team leadership, and responsible alcohol service. Veteran Bar Supervisor with 5. years of experience. Bringing deep understanding of running profitable operation, including assessing needs, controlling inventory costs and effectively managing labor hours.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dining/Bar Supervisor

Compass One Healthcare
03.2017 - 05.2024
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.1
  • Checked ID cards and verified bar guests were of legal age.
  • Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.

Shift Supervisor

Waffle House Restaurant
07.2014 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Bar Manager

Further Concepts
01.2021 - 02.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards..
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.

Assistant Restaurant Operations Manager

First Watch Daytime Cafe
02.2016 - 04.2023
  • Streamlined communication between front-of-house and back-of-house teams, resulting in smoother service operations..
  • Established strong relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Implemented inventory control measures, reducing waste and lowering food costs.
  • Ensured compliance with health and safety regulations by conducting regular inspections and training employees on proper procedures.
  • Managed staff scheduling, ensuring optimal coverage during peak times while minimizing labor costs.
  • Led regular staff meetings to communicate expectations, address issues, and recognize achievements.
  • Worked closely with other managers on duty during particularly busy shifts so everyone was focused on delivering an exceptional experience for each guest.
  • Streamlined communication between front-of-house and back-of-house teams, resulting in smoother service operations.

Education

High School Diploma -

Groveport Madison High School3
Groveport, OH
06.2014

Skills

    Upselling strategies

    Schedule oversight

    Staff Management

    Employee Development

    Team direction

    Staff Scheduling

    Food handling

    Ingredient Preparation

    Promotional Events

Certification

  • bartending0
  • Salesforce Certified Administrator2

Timeline

Bar Manager

Further Concepts
01.2021 - 02.2024

Dining/Bar Supervisor

Compass One Healthcare
03.2017 - 05.2024

Assistant Restaurant Operations Manager

First Watch Daytime Cafe
02.2016 - 04.2023

Shift Supervisor

Waffle House Restaurant
07.2014 - 03.2024

High School Diploma -

Groveport Madison High School3

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Olane Hardy