Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olanike Gibson

Greenville

Summary

A challenging position with a secure company that will allow me to use my experiences and abilities, as well as expand my knowledge base. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Overview

7
7
years of professional experience

Work History

Relationship Banker I

Regions Bank
11.2022 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.

Credentialing Specialist

Delta Health System- The Medical Center
06.2022 - Current
  • Conducted primary source verifications such as background checks and board certifications.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Enrolled providers and Medicaid, Medicare and private insurance plans.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Accounts Payable Clerk, Salesperson, Service

Sparks Nissan And Kia
06.2020 - 05.2022
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Worked to build relationships with customers and built potential for additional sales.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Discussed options with clients and determined appropriate plans.
  • Wrote service orders and updated schedules.
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Assistant Manager

Kirkland’s
09.2019 - 05.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Receptionist

HR Block
01.2020 - 04.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs

Sales Lead

Champs Sports
11.2018 - 01.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Contacted customers as soon as issues arose to immediately find resolution before problems escalated
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
  • Used POS system to process sales, returns, online orders and gift card activations
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention

Receptionist

H&r Block Inc.
12.2017 - 04.2018
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs

Front Counter Crew Member

Raising Canes
06.2017 - 11.2017
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Used POS system to enter orders, process payments, and issue receipts
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
  • Counted cash in register drawer to balance register at beginning and end of shift
  • Refilled stock of silverware, napkins and cu items in restaurant environments

Education

Associate of Applied Science - Business And Information Technology

Louisiana Delta Community College
Monroe, LA
05.2019

High School Diploma -

Rayville High School
Rayville, LA
05.2016

Skills

  • Leadership
  • Relationship building
  • Multi-tasking strength
  • Cash handling
  • Social perceptiveness
  • Communication skills
  • Problem-solving skills
  • Financial Recordkeeping
  • Attention to Detail
  • Payroll Preparation and Processing
  • Vendor Record Management
  • Customer Relations
  • Time Management
  • Relationship Building
  • Money Handling
  • Financial Services
  • Financial Planning
  • Banking
  • Cash Flow Management
  • Account updating

Timeline

Relationship Banker I

Regions Bank
11.2022 - Current

Credentialing Specialist

Delta Health System- The Medical Center
06.2022 - Current

Accounts Payable Clerk, Salesperson, Service

Sparks Nissan And Kia
06.2020 - 05.2022

Receptionist

HR Block
01.2020 - 04.2020

Assistant Manager

Kirkland’s
09.2019 - 05.2020

Sales Lead

Champs Sports
11.2018 - 01.2020

Receptionist

H&r Block Inc.
12.2017 - 04.2018

Front Counter Crew Member

Raising Canes
06.2017 - 11.2017

Associate of Applied Science - Business And Information Technology

Louisiana Delta Community College

High School Diploma -

Rayville High School

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