Olanike Laosebikan

• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Oversaw procurement and food purchase contracts, and managed culinary arts equipment and food supply
inventory – which played a vital role in facilitating higher education and career placement opportunities
for program graduates

Oversee all management duties of staffing center representatives, providing exemplary customer
service, conflict management which includes deescalating uncomfortable situations with clients,
customers & peers.

• Resolved service problems by leveraging empathy when clarifying customer complaints, swiftly identifying
  root causes, and providing clear and expedited solutions with a customer follow-up call if needed.

Delivered prompt responses to customer inquiries, contributing significantly to the company's exceptional
98% client satisfaction rating, achieving a perfect 100% score in all key categories, including customer
service, communication, listening skills, politeness, and problem resolution

Developed personalized dietary programs and goals, skillfully designing and tailoring menu plans to
achieve successful weight management outcomes, resulting in an outstanding 98% repeat business rate