Olanike Lawal
Katy,TX
Overview
5
5
years of professional experience
Work History
Healthcare Administrator
Alpha Beta LLC
Houston, TX
08.2022 - Current
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Developed and updated department goals and achievements throughout fiscal year.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Maintained up-to-date information in electronic medical records software.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Pharmacy Administrative Assistant
Dominion LLC
Bowie, Maryland
01.2019 - 02.2022
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Set up conference rooms, technology and materials to facilitate meetings.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Leveraged accounting software to manage expenses and keep track of finances.
Clinic Administrator
The Joint Chiropractic
Houston , Texas
05.2020 - 08.2021
- Provided administrative support by maintaining complete patient documents.
- Coordinated patient care services with staff, physicians, patients and other practice departments.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Partnered with clinic staff to manage patient satisfaction.
- Verified patients had positive experience by providing exemplary customer service.
- Served as first point of contact with new and returning patients.
- Managed mail and document tasks through digital medical record system.
- Managed financial counseling, appointment scheduling and in-office payments.
- Observed staff performance to monitor conflict management and performance skills.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Education
MBA - Healthcare Administration
Colorado State University - Global
08.2023
Skills
- Accounts Payable and Accounts Receivable
- In-Service Programs
- Service Rates Establishment
- Healthcare Regulations
- Operational Records Maintenance
- Employee Training Program
- Employee Recruitment and Hiring
- Operating Plans Development
- Floor Assignments
- Electronic Health Records Systems
- Routine Inspections
- Home Healthcare
- Service Utilization Improvements
- Staffing Requirements
- Policy and Program Development
- Outpatient Care
- Health Information Systems (HIS)
- Healthcare Ethics
- Patient Care Assessment
- Compliance Advisory
- Medical Programs Implementation
Timeline
Healthcare Administrator
Alpha Beta LLC
08.2022 - Current
Clinic Administrator
The Joint Chiropractic
05.2020 - 08.2021
Pharmacy Administrative Assistant
Dominion LLC
01.2019 - 02.2022
MBA - Healthcare Administration
Colorado State University - Global
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