Olanrewaju Bakare
Atlanta,GA
Summary
Versatile Information Technology Consultant with 5 years helping companies optimize IT spending and exploit technical assets. Proponent of macro-level approaches to IT asset management. Skilled at analyzing and enhancing systems, infrastructure and frameworks to accelerate progress toward business goals
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Fulton County Schools
02.2022 - Current
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Collaborated with vendors to locate replacement computer devices for student and teachers to resolve advanced problems.
- Field incoming help desk calls and emails, providing high-quality customer service and desktop support with goal of first call resolution
- Setup VPN and Wireless access on end user’s laptops for teleworking
- I was able to re-image 20 to 30 computers daily whenever new image comes out every semester or when it needs patching
- Ensure users school issued mobile devices are configured properly for inside/outside use Enterprise Email: assist users in setting up email services, setting up PST files, PST extraction to disk, resolving encryption email issues and recovering old certificates
- Monitor Information Technology (IT) service center ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements
- I was able to utilize service-now ticketing system to monitor issues in school system
- Install/Uninstall software applications, upgrade OS packages (including reimaging), provide updates/patches on devices; add server/Ip address info to software applications once installed
- Provide IT support for devices including PC workstations/laptops, MACs, thin clients, printers/fax, scanners, office phones, iPhones, android phones, iPads, Tablets, modems, routers, and switches
- Utilize RDP and Other remote tools to provide services to end user’s workstations and laptops
- Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices
- Troubleshoot and solve common Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.) and common hardware used throughout FBCH (Dell and HP)
- Knowledge and past experiences in solving problems that arise on job particularly those relating to Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features), Network, LAN, and VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
- Identify and lead Help Desk level projects; work with Project Management Office to provide technical support to projects, as assigned
- Responds in timely manner to users' requests for assistance by phone, chat, in person, and remotely via screen sharing tools
- Listened and responded to teachers, student requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Monitored systems in operation and input commands to troubleshoot areas.
- Made use of Active Directory to Reset , Admins , principal and Student users , password
- Identify and lead Help Desk level projects; work with Project Management Office to provide technical support to projects, as assigned
IT Support Engineer
AT&T Wireless
07.2020 - 02.2022
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Installed and upgraded windows system, internal and third party software.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Conducted testing and troubleshooting for various software remotely and onsite for 10 server sets to maintain operational readiness.
- Created patches and solutions to fix bugs in existing applications..
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Integrated order management with other software packages to achieve superior picking, shipping and manifest system.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment..
- Field incoming help desk calls and emails, providing high-quality customer service and desktop support with goal of first call resolution
- Ensure users company issued mobile devices are configured properly for inside/outside use Enterprise Email: assist users in setting up email services, setting up PST files, PST extraction to disk, resolving encryption email issues and recovering old certificates
- Monitor Information Technology (IT)+
- service center ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements
- Install/Uninstall software applications, upgrade OS packages (including reimaging), provide updates/patches on devices; add server/ip address info to software applications once installed
- Provide IT support for devices including PC workstations/laptops, MACs, thin clients, printers/fax, scanners, office phones, iPhones, android phones, iPads, Tablets, modems, routers, and switches
- Utilize RDP and Other emote tools to provide services to end user’s workstations and laptops
- Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices
- Troubleshoot and solve common Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.) and common hardware used throughout FBCH (Dell and HP)+
- Responds in timely manner to users' requests for assistance by phone, chat, in person, and remotely via screen sharing tools
- Listened and responded to Advocate requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Computer /IT Support Engineer
NAPA Auto Parts - Genuine Parts
01.2018 - 07.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed root cause analysis and general troubleshooting.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Provides Computer Solutions, Helpdesk support, Software installations, hardware issue and other related services to organization and its staffs
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Use computers for various applications, such as database management or word processing
- Primarily responsible for end-to-end IT infrastructure support
- Provide comprehensive and timely resolution of all end user issues
- Break/fix software & hardware support such as OEM-certified warranty repairs
- Responsible for system updates, ticketing and asset management
- Provide smart-hands support for networks, servers and VoIP technologies
- Handle IT asset disposal and maintain accurate asset inventory
- Execute application installations, patch and driver update testing and distribution
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Configured hardware, devices and software to set up work stations for employees.
- Managed and solved over 20 customers issues per day
Education
Bachelor of Science - Computer And Information Sciences
12.2017
High School Diploma -
01.2015
Skills
- Troubleshooting and Network Security Management
- Wide Area Network (WAN) and Server Deployment
- Network Hardware and Software Maintenance
- Cherwell Ticketing, service now, zendesk ticketing system
- Microsoft Windows Active Directory
- Hardware & Software Installation and Team Player and Support Specialist
- Help Desk Administration and Microsoft Active Directory
- Software and Hardware Implementation
- System Administration and Server Maintenance
- New Installations
- Technical Support and Assistance
- Switches and Routers and Complex Problem-Solving
- Disaster Recovery Operations and Team Support
- Installation and Configuration, Microsoft Operating Systems
- Cost Control and System Administration
Certification
CompTIA Security+ Certification CompTIA Advanced Security Practitioner (CASP+) Certification (currently in progress)
Additional Information
Am more knowledgeable in Client Operating Systems/Applications: Windows till current, Mac, IOS, Android, Windows XP, MS Office 2003/2007/2010/2013 till current Hardware/Software Support: Deploying, installing, troubleshooting, end-user training, customer support, field service maintenance, user management, Imaging, and systems backup support.
Timeline
Desktop Support Engineer - Fulton County Schools
02.2022 - Current
IT Support Engineer - AT&T Wireless
07.2020 - 02.2022
Computer /IT Support Engineer - NAPA Auto Parts - Genuine Parts
01.2018 - 07.2020
Bowen University - Bachelor of Science, Computer And Information Sciences
Albesta Academy - High School Diploma,
CompTIA Security+ Certification CompTIA Advanced Security Practitioner (CASP+) Certification (currently in progress)
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