Olasumbo Babalola
Raleigh,NC
Summary
Experienced client services professional with a passion for delivering exceptional customer experiences.Well-versed in product knowledge, service offerings, and consumer trends, enabling me to anticipate customer preferences and exceed expectations. A collaborative team player with expertise in customer relationship management, human resources, strategic planning, and time management.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Capital One
New York, NY
07.2019 - 04.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Led team engagement to assist cross-functional departments and achieve goals.
Customer Service Specialist
CVScaremark
Newyork, New York
04.2015 - 05.2019
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
Onboarding Specialist
Pride Health Care
New York, NY
07.2012 - 03.2015
- Maintained applicant profiles and information in applicant tracking system.
- Aided communication between candidate and hiring manager, reaching out to candidates directly.
- Assisted with pre-screening interviews and presenting candidate recommendations to management.
- Assessed new hires for compliance with company, state and federal requirements.
- Conducted end-to-end process monitoring from candidate introduction to exit interviews for accuracy and regulatory compliance.
- Fostered collaborative culture when offering engaging training and cross training.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interpreted and explained human resources policies, procedures or regulations.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
Education
Master of Science - Information Technology Project Management
University of Maryland - College Park
College Park, MDSkills
- Report Generation
- Report Creation
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- CRM Software
- Customer Retention Strategies
- Data Entry and Maintenance
- Creative Problem Solving
- Procedure Compliance
- Employee Relations
- Applicant Qualification
- New Hire Onboarding
- Database Maintenance
- Personnel Management
- Strategic Planning
- Clerical Oversight
- Data Entry
Timeline
Customer Service Specialist
Capital One
07.2019 - 04.2023
Customer Service Specialist
CVScaremark
04.2015 - 05.2019
Onboarding Specialist
Pride Health Care
07.2012 - 03.2015
Master of Science - Information Technology Project Management
University of Maryland - College Park
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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