Olasunkanmi Adediran
Irvington,NJ
Summary
Accomplished Customer Service Supervisor at PP2FLY, adept in problem-solving and team leadership, significantly improved customer satisfaction and team productivity. Expert in customer relations and work prioritization, successfully managed complex issues, fostering a positive work environment and enhancing service quality through strategic decision-making and effective communication. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
PP2FLY
03.2020 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Bachelor of Science - Business Administration
University Of Lagos
Nigeria,Lagos03.2011
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Customer Relations
- Team Development
- Work Prioritization
- Positive and Constructive Feedback
Timeline
Customer Service Supervisor
PP2FLY
03.2020 - Current
Bachelor of Science - Business Administration
University Of Lagos
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