Olatubosun Raymond
Arlington,TX
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
1
1
Certificate
Work History
IT Support Specialist
Texas Premier Technology Institute
01.2023 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Managed backup and recovery of data assets to safeguard system availability.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Delivered onsite technical support for [Number] employees.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Bachelor of Science - Business Administration
University of Lagos
Lagos , NigeriaSkills
- Practice Support
- Organizational Skills
- Microsoft Windows and Office
- Friendly and Patient
- Support End-Users
- Analytical and Methodical
- Printers and Peripherals
- Hardware Replacement
- Customer Communication and Empathy
- Collaborative Team Player
- Component Replacements
- Helpdesk Call Support
Certification
- CompTIA itf+ 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Support Specialist
Texas Premier Technology Institute
01.2023 - Current
Bachelor of Science - Business Administration
University of Lagos
Training
IT concepts and Terminology
Applications and software
Database Fundamentals
Software Development
Networking concepts and technologies
Security concepts and threats
Security best practices
Business continuity and computer support.
Training
IT concepts and Terminology
Applications and software
Database Fundamentals
Software Development
Networking concepts and technologies
Security concepts and threats
Security best practices
Business continuity and computer support.
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