SAP
OLATUNBOSUN OJO
Houston,Texas
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Sales Agent Representative - Nigeria
PAI Industries Inc. U.S.A
01.2023 - Current
- Providing effective business development measures alongside timely implementation.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Collaborated with team members to develop innovative sales approaches, fostering a competitive edge within the industry.
- Evaluated customer feedback regularly to identify areas for improvement in both product offerings and service delivery.
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Identified new business opportunities by researching competitor activity and attending industry events.
- Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
- Managed territory effectively, strategically prioritizing accounts and allocating resources accordingly for optimal results.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations for potential clients, showcasing unique features and benefits that led to increased sales.
- Created comprehensive reports detailing account performance metrics for management review.
- Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.
- Conducted comprehensive market research to identify emerging trends and potential areas for business growth.
- Spearheaded initiatives aimed at improving cultural awareness among staff members to facilitate smooth interactions with clients from diverse backgrounds.
- Developed strategic partnerships with foreign companies for mutually beneficial growth and expansion.
- Developed training programs tailored to the specific requirements of each region, ensuring staff members possessed the necessary skills and knowledge to excel in their roles.
- Increased global sales by implementing targeted marketing campaigns tailored to specific regions.
- Cultivated strong relationships with key stakeholders in target markets, fostering trust and collaboration.
- Evaluated competitor offerings to identify gaps in our product/service portfolio that could be exploited for competitive advantage or differentiation purposes.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Food Production Operative
Bernard Matthews
10.2022 - 07.2024
- Diligently monitored product specifications during manufacturing processes ensuring consistent output in adherence with company standards.
- Improved production efficiency by streamlining assembly processes and implementing new techniques.
- Ensured timely completion of production orders with diligent scheduling and resource allocation.
- Actively participated in team meetings, sharing insights and feedback to drive process improvements and foster a collaborative work environment.
- Promoted a culture of safety consciousness by diligently following all safety protocols and reporting any potential hazards or concerns to supervisors.
- Continuously updated knowledge of industry best practices, incorporating relevant changes into daily operations when applicable.
- Adhered to established sanitation guidelines for food processing environments, maintaining a clean workspace at all times during production activities.
- Followed safety procedures and guidelines to maintain safe working environments.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Deputy Head Automotive Department
C. Woermann Nigeria Limited
01.2016 - 08.2022
- Streamlined internal processes for increased efficiency in lead generation and follow-up activities.
- Launched successful promotional campaigns that generated significant increases in revenue yearoveryear.
- Managed a diverse portfolio of clients, ensuring high levels of satisfaction through attentive service.
- Conducted training seminars for colleagues on best practices in business development techniques and strategies.
- Championed data-driven decision-making processes throughout the organization for optimal business outcomes.
- Cultivated an extensive professional network within the industry, facilitating access to valuable resources and information on emerging trends.
- Negotiated win-win agreements with clients, suppliers, and partners for mutual benefit.
- Achieved consistent success in exceeding quarterly sales targets through dedicated prospecting activities and strategic account management practices.
- Provided coaching and mentorship to junior team members, fostering a culture of continuous learning and development.
- Implemented strategic marketing initiatives to expand brand awareness and increase market share.
- Increased regional sales by identifying and developing new business opportunities in targeted industries.
- Spearheaded competitive analyses to benchmark company performance against industry leaders.
- Collaborated with cross-functional teams to develop innovative solutions tailored to client needs.
- Optimized sales pipeline management by implementing CRM software systems tailored to company needs.
- Increased account sales by 50% through cold calls and traveling across country.
- Grew profits by percentage in 2 digits by developing numerous new accounts and maintaining vast pre-existing client relationships.
- Trained and lead team of sales executives through modern marketing and persuasion courses to increase overall company efficiency and increased desirable sales figures.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Product Manager/Unit Head, American Applications
C. Woermann Nigeria Limited
01.2009 - 12.2015
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Coordinated design meetings and decisions with internal departments and teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Liaised with clients to better understand business needs and current market landscape.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Managed product demonstrations and testimonials for performance evaluation.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Education
Bachelor of Science in Accounting -
University of Ado-Ekiti
Ado-Ekiti, Ekiti StateSkills
- Overseeing Nigeria market PAI Products
- Brand Development
- Proficiency in SAP, TEC-DOC, Auto power ERP
- Effective business development
- Sales management
- Business Management
- Fleet coordination
- Auto Diagnostics
- Time Management
- Strategic Planning
- Sales Automotive Spares (Renowned Leading OEMs ie PAI, JOST, MH, VOLVO, MB, MAN DIESEL, DAF ORIGINAL, ZF GROUP, HOLSET, BORGWARNER, WIX, FLEETGUARD FILTERS, SEPAR, MAHLE, BULLDOG, CLEVITTE, LIQUI MOLY, REMA TIP TOP, DONALSON, BALDWIN, DELPHI, CONTITECH, FEDERALMUGUL, BPW, TEXTAR, WABCO, APOLLO, MERITOR, KNORR, JURID etc)
- Proficiency in Microsoft Office Suite (ms word, ms excel, powerpoint)
- Health and Safety Compliance
- Automotive spares Analysis(Commercial Vehicle{Heavy Duty}Parts for American, Asian and European Applications)
- Sales team coordination
- Quality Control
- Product development
- Interpersonal and Communication Skills
- Financial management
- Sales Presentations
- Objection handling
- Technical skills
- Sales Strategies
- Industry Expertise
- Brand Promotion
- Customer Service
- Product and service knowledge
- Sales expertise
Accomplishments
PAI Brands and products development. Product distribution development. Market share recovery and increase sales turnover. Aggressive brand feasibility and awareness creation nationwide. Strategic marketing, increased technical supports and improved product application knowhow. Various brand developments, becoming a market leader, first point of call when sourcing spare parts. Achieved a massive growth in turnovers, market shares re-defining, increased double digit growth for the brands etc. Established, developed, and maintained exceptional business and customer relationship. Expedited the resolution of customer hassles and complains to maximize satisfaction. Exceeded sales targets and activity metrics. Increased profit base for the company. Increase customer based. Becoming reference point for fleet owner as a strong and reliable partner.
- Grew territory from one to 3 regional business environ.
- Ranked #1 in Nigeria business environ for for multiples years on a roll.
- Managed numerous of business opportunities per month.
- Documented and resolve customers challenges which led to significant purchases.
- Achieved sales targets through effectively helping with team target.
- Supervised team of 8 sales staff members.
Relevanttrainings
- INTRODUCTION TO CLEANING & CHEMICAL SAFETY, 2023, ENGLAND.
- PRODUCT TRAINING, USA (PAI Industries Inc. U.S.A), 2019, USA.
- O.E.Ms PRODUCTS TECHNICAL TRAININGS IN EUROPE- GERMANY AND ITALY, 2015.
- PRODUCT TRAINING, USA (PAI Industries Inc. U.S.A), 2012, USA.
- O.E.Ms PRODUCTS TECHNICAL TRAININGS IN EUROPE- GERMANY AND ITALY, 2011.
Personal Information
Gender: Male
References
Can be available upon request.
Hobbies and Interests
- Researching, and exploring current technological innovations
- Adventures
Software
MS OFFICE
AUTO POWER
TECDOC
Timeline
Sales Agent Representative - Nigeria
PAI Industries Inc. U.S.A
01.2023 - Current
Food Production Operative
Bernard Matthews
10.2022 - 07.2024
Deputy Head Automotive Department
C. Woermann Nigeria Limited
01.2016 - 08.2022
Product Manager/Unit Head, American Applications
C. Woermann Nigeria Limited
01.2009 - 12.2015
Bachelor of Science in Accounting -
University of Ado-Ekiti
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