Microsoft Office
Olatunde O. Jimoh
Sterling,VA
Summary
Experienced professional with a strong background in troubleshooting, problem-solving, and providing exceptional customer service. Collaborative and adaptable, excels at working with both on-site and remote teams to achieve optimal results in dynamic environments. Proficient in software and hardware diagnostics, network configuration, and user training. Recognized for reliability, effective communication skills, and proactive approach to resolving issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
ARMEDIA LLC
01.2014 - Current
- Installed, configured, and managed laptops, phones, printers, and other devices for 120+ employees
- Resolved 20+ technical support inquiries per day.
- Improved staff and customer satisfaction by efficiently resolving technical issues and providing timely support.
- Investigated and responded to support requests via email, phone, and remote-control software
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Education
Electrical Electronics Engineering -
THE POLYTECHNIC
Ibadan, NG01.2007
Diploma certificate - computer engineering, computing Appreciation, Introduction to Windows, Introduction to basic Electronics, Environmental Planning Preventive, Maintenance and Troubleshoot, Network Essentials, Introduction to Advance Operating System, Introduction to Computer Hardware basic, PC Assembling & Configuration, Upgrading
Selah Technologies
Lagos, NG01.2009
Skills
- SharePoint Collaboration Tools
- Jira Task Tracking
- Windows 11 Expertise
- Technical Issue Resolution
- Virtual IT Implementation
- Virtual Technical Support
- Incident Response Management
- Upgraded Computer Components
- Diagnostic Troubleshooting Expertise
- Customer Service Expertise
- Software Installation
- Experience with Multiple Operating Systems
Accomplishments
- Enhanced support processes and procedures, resulting in a 94% end-user satisfaction rate
- Collaborated with the security team to secure FedRamp, along with ISO 2001 and ISO 9001 company certifications.
- Achieved automation by introducing ManageEngine for workstation security and patch management tasks.
Software
Jira
SharePoint
ManageEngine
Certification
- CompTIA A+, 01/01/23
- Microsoft Azure Fundamentals, 01/01/23
Timeline
Technical Support Specialist
ARMEDIA LLC
01.2014 - Current
Electrical Electronics Engineering -
THE POLYTECHNIC
Diploma certificate - computer engineering, computing Appreciation, Introduction to Windows, Introduction to basic Electronics, Environmental Planning Preventive, Maintenance and Troubleshoot, Network Essentials, Introduction to Advance Operating System, Introduction to Computer Hardware basic, PC Assembling & Configuration, Upgrading
Selah Technologies
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