Olatunde Sanni
Tomball,TX
Summary
Results-driven service professional with a solid background in the automotive industry. Possesses a comprehensive understanding of automotive systems and components. Excellent problem-solving and communication skills with a commitment to providing timely and quality customer service. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
17
17
years of professional experience
Work History
SERVICE TECHNICIAN
Nalley Toyota Stonecrest
11.2020 - 04.2022
- Carrying out scheduled maintenance and repairs on customers Toyota vehicles and also other vehicle brands( mostly European Brands) that were either traded in or bought by the company as part of their used car inventory.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
AUTOMOTIVE TECHNICIAN
Loganville Autoservice
03.2019 - 04.2020
- General vehicle repairs and maintenance on customers cars.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Automotive Service Manager
Knights Auto Works
02.2005 - 06.2016
- Achieved [Number]% increase in productivity in fixed operations, parts and service department.
- Increased part shipment ratings by [Number]% through effective management of recall projects.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
Education
BACHELORS - COMPUTER SCIENCE, Ondo
Adeyemi College of Education
Skills
- Service Technician Experience (10 Years) Valid Driver's License Expertise In Installations
- Hand Tool Knowledge Attention To Detail Customer Relationship Management Testing And Analysis
- Power Tool Proficiency HVAC Systems
- Quality Assurance
- Customer Service
- Preventive Maintenance
- Regulatory Compliance
- Work Documentation
- Equipment Troubleshooting
- Project Oversight
- Mechanical Abilities
- Technical Support
- Time Tracking
- Troubleshooting Ability
- Inventory Management
- Installation and Repair
- Power Tool Proficiency
- Diagnostics Skill
- Punctual and Reliable
Timeline
SERVICE TECHNICIAN
Nalley Toyota Stonecrest
11.2020 - 04.2022
AUTOMOTIVE TECHNICIAN
Loganville Autoservice
03.2019 - 04.2020
Automotive Service Manager
Knights Auto Works
02.2005 - 06.2016
BACHELORS - COMPUTER SCIENCE, Ondo
Adeyemi College of Education
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