Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

OLAWALE AJAYI

Jacksonville,United States

Summary

Dedicated and detail-oriented Infection Preventionist with proven skills in establishing effective policies to minimize risks and avoid outbreaks. Expert in training, mentoring and monitoring healthcare staff to improve knowledge and performance. Hands-on professional with observant and proactive nature. Goal-oriented healthcare professional well-versed in techniques for minimizing and controlling surgical infections and patient outbreaks. Data-driven and analytical with a systematic approach. Excellent verbal and written communication skills with an open and collaborative style.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Results Companies (HOMEDEPOT Line Of Business)
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Managed over 30 customer calls per day with a corresponding sale increase by 15%
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered basic technical support for clients on wide range of company products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Infection Control Practitioner

Lagos State Government
01.2021 - 12.2021
  • Headed a formidable team saddled with the responsibility of preventing the spread of nosocomial infections amongst hospital staff and cross infections amongst patients.
  • Actively engaged in the reduction of spread and total eradication of epidemics like Ebola and Lassa viruses
  • Formulated policies and protocols directed towards the prevention and containing the spread of Corona Virus.
  • Gathered and submitted data to regulatory agencies for mandatory report of new trends of infections such as Covid-19.
  • Worked with quality assurance team to implement emergency actions during out break of Covid-19
  • Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
  • Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
  • Kept teams operating in accordance with latest epidemiological research and sound care practices.
  • Performed preventive measures and maintained firm safety levels to avoid spread of infection and disease.
  • Educated staff about importance of using personal protective garment (PPE) to curtail transfer of infections.
  • Maintained records of procedures, infections and outcomes.
  • Determined important variables for each case such as location and severity of outbreak and both laboratory and clinical findings.
  • Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention.

Physician

Lagos State Government
11.2018 - 12.2020
  • Instructed patients and families on medical diagnoses and treatment options.
  • Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations.
  • Assessed, diagnosed, and treated emergency and chronic medical conditions.
  • Took leading role in delivery of healthcare services and regularly reviewed services to spot trends or errors.
  • Collaborated with consulting physicians regarding care of patients.
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
  • Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
  • Diagnosed and treated patients suffering from chronic conditions.
  • Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
  • Evaluated patient histories, complaints and current symptoms.
  • Identified serious conditions and emergency situations and immediately referred to hospital for prompt care.
  • Administered high level of care to patients using active listening and open-ended questioning.
  • Wrote medical prescriptions, detailing side effects and possible adverse reactions to keep patients informed and alert of potential issues.
  • Engaged with other professionals to impart knowledge and discuss best treatment courses.
  • Implemented therapeutic regiments involving medications and other interventions to mitigate symptoms and prevent reoccurrence.

Clinical Research Coordinator

Obafemi Awolowo University
05.2018 - 11.2018


  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Collected data and followed research protocols, operations manuals and case report form requirements.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
  • Followed informed consent processes and maintained records in line with HIPPA standards
  • Applied excellent phlebotomy skills in the Collection, Storage, processing and shipment of laboratory specimens.
  • Engaged in epidemiological surveys, Biostatistics, Research, Health Data analysis, Population based health data management, Disease/Outbreak Surveillance, Administering Questionnaires for data extraction
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Physician

Lagoon Hospital
09.2015 - 05.2018
  • Instructed patients and families on medical diagnoses and treatment options.
  • Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations.
  • Assessed, diagnosed, and treated emergency and chronic medical conditions.
  • Took leading role in delivery of healthcare services and regularly reviewed services to spot trends or errors.
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
  • Evaluated patient histories, complaints and current symptoms.
  • Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
  • Diagnosed and treated patients suffering from chronic conditions.
  • Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
  • Identified serious conditions and emergency situations and immediately referred to hospital for prompt care.
  • Wrote medical prescriptions, detailing side effects and possible adverse reactions to keep patients informed and alert of potential issues.
  • Supervised care given by other professional or non-professional personnel and instructed on proper techniques.
  • Collaborated with consulting physicians regarding care of patients.
  • Maintained complete and accurate documentation of patients' encounters using the EHR while maintaining HIPAA.
  • Assessed clients for pre-employment screening and wrote medical reports when necessary.
  • Complied with the use of the facility's set out Standard Operating Procedures and practices in accordance with
    Joint Commission International accreditation standards.
  • Engaged in weekly clinical presentations in the hospital as well as organized clinical meetings for the purpose of Continuous Medical Education in accordance with world's best practice.
  • Held daily ward-rounds, under close supervision of consultants and specialists, for the purpose of in-patients' assessment and continuous review.

Infection Disease Practitioner

Federal Government Of Nigeria
08.2014 - 07.2015
  • As focal person for prevention and management of Infectious disease, i supervised management of both complicated and uncomplicated cases of Tuberculosis, HIV, Ebola Virus and Lassa fever,
  • Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention by providing continuous medical education on how to effectively use personal protective equipment to minimize risk of spread.
  • Coordinated successfully and with full compliance to prevent infections according to facility and Joint Commission standards.
  • Investigated outbreaks and revamped control measures to prevent future incidents.
  • Set clear policies to improve success of infection control measures in departments.
  • Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
  • Provided both primary health care in the management of individuals with
    Leprosy, Tuberculosis, HIV and other infectious diseases.
  • Provision of Public Health education to targeted populations, by educating them on the cause, transmission, and prevention of
    infectious diseases.
  • Carried out Epidemiological functions to the State government with responsibility of identifying, investigating, and reporting new cases to state government with an aim of curtailing further spread.
  • Demonstrated excellent communication skills by providing a detailed monthly report to State supervisor for health, elucidating changes in trend in demographic data.
  • Communicated, collaborated and liaised with Non-Governmental Organizations (NGOs) to provide Drugs and relief materials for persons affected with infectious diseases such as Leprosy and Tuberculosis.
  • Provided records and reports to the State government on how the provided anti-retroviral, anti-leprous and anti-tuberculosis medications are being distributed.
  • Led a diverse team of medical and administrative professionals in day-to-day hospital activities with emphasis on such as patient care, new business development and patient relations.
  • Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
  • Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
  • Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.

Medical Intern

Obafemi Awolowo University Teaching Hospitals Complex
06.2013 - 05.2014
  • Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
  • Reviewed clinical cases to gain additional understanding of disease etiology and progression.
  • Completed daily ward rounds to check on patients' progress and identify any reasons for concern.
  • Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
  • Exercised confidentiality and abided by HIPAA rules and regulations.
  • Ordering and interpretation of routine medical tests ECG, X-Rays, CBC, CT scans,
    Urinalysis, Screening for diabetes, HbA1C, Pulmonary Function Tests (PFT),
    Electrocardiograph, TB screening (Sputum AFB, Sputum Gene X pert) Urine MCS
  • Responded to medical emergencies to help stabilize and treat patients.
  • Collected and transported laboratory specimens used in diagnostics and ongoing patient monitoring.
  • Assisted patient medication administrations using various methods such as intravenous, intramuscular, oral, subcutaneous and pulmonary.
  • Worked closely with resident physicians, taking notes and asking questions.
  • Worked with emergency medical services team in emergency room setting to provide critical medical and surgical care.
  • Developed clinical and practical knowledge in management of clinical conditions such as Diabetes,
    Hypertension, Kidney diseases by attending seminars organized by hospital specialists

Education

Good Clinical Practice - Clinical Research

National Institute On Drug Abuse
Online Certification
10.2022

Covid-19 Training For HealthCare Workers - Health Education

Stanford University
Stanford, CA
02.2022

M.D. - Bachelor of Medicine And Bachelor of Surgery

Obafemi Awolowo University,
Ile-Ife, Osun State, Nigeria
08.2012

West Africa Secondary School Certificate -

Federal Government College
Lagos, Nigeria
11.2000

First School Leaving Certificate -

BOLS Nursery And Primary School
Lagos, Nigeria
06.1994

Skills

  • Strongly proficient in computer skills including MS office
  • Excellent written and oral communication skills
  • Excellent Interpersonal skills
  • Proven ability to exercise independent judgment and ability to use critical thinking to analyze problems that may require multiple factors and approaches
  • Excellent planning, organizational and leadership skills with attention to details
  • Good clerical skills (40 words per minute)
  • Self-motivated, collaborative, organized, flexible, and eager to try new things
  • Infection Control

Certification

  • Basic Life Support, [American Heart Association]-February 2022 to February 2024.


  • Advanced Cardiac Life Support, [American Heart Association] - November 2021 to
    November 2023.

References

  • Olufemi Ogunyemi
    Immunization Surveillance Epidemiologist
    State of Oregon., USA
    Email: femmalden@yahoo.com
    Phone: +1 (713) 245-0692


  • Victoria Olajide
    Registered Nurse
    Vidant Health,
    Kenansville, 28349 North Carolina.
    Email: vicola200834@yahoo.com
    Phone: +1 (252) 531-3526


  • Dr Izuka Uruabia Prisca
    Head of Department,
    Department of Internal Medicine,
    Orile Agege General Hospital,
    Lagos State, Nigeria.
    Email: priscsaizuka@hotmail.com
    Phone: +234-8037144487

Timeline

Customer Service Associate

Results Companies (HOMEDEPOT Line Of Business)
04.2022 - Current

Infection Control Practitioner

Lagos State Government
01.2021 - 12.2021

Physician

Lagos State Government
11.2018 - 12.2020

Clinical Research Coordinator

Obafemi Awolowo University
05.2018 - 11.2018

Physician

Lagoon Hospital
09.2015 - 05.2018

Infection Disease Practitioner

Federal Government Of Nigeria
08.2014 - 07.2015

Medical Intern

Obafemi Awolowo University Teaching Hospitals Complex
06.2013 - 05.2014

Good Clinical Practice - Clinical Research

National Institute On Drug Abuse

Covid-19 Training For HealthCare Workers - Health Education

Stanford University

M.D. - Bachelor of Medicine And Bachelor of Surgery

Obafemi Awolowo University,

West Africa Secondary School Certificate -

Federal Government College

First School Leaving Certificate -

BOLS Nursery And Primary School

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OLAWALE AJAYI