Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Olawale Giwa

Worcester,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Dispatcher

G-Relishtrans
02.2022 - Current
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Administrative $ Logistics Coordinator

De-Ride NEMT
05.2019 - 01.2022
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Streamlined inventory management for reduced waste and improved cost control.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Implemented a warehouse organization system that increased storage capacity and accessibility.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.

Direct Care Worker

Advocates Inc.
02.2019 - 08.2019
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
  • Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Direct Support Professional

Interstate Staffing Inc.
01.2019 - 05.2019
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Direct Care Aide

Community Living Of Rhode Island
01.2015 - 12.2018
  • Improved patient care by attentively monitoring and addressing individual needs.
  • Enhanced patient comfort through personalized assistance in daily activities such as bathing, dressing, and feeding.
  • Promoted a safe and hygienic environment by maintaining clean living spaces for patients.
  • Assisted with physical therapy exercises to support patients in regaining mobility and independence.
  • Transported patients safely to appointments, recreational activities, or other destinations as needed.
  • Demonstrated integrity and professionalism in all aspects of daily work, maintaining patient privacy and adhering to ethical guidelines.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted in meal planning and preparation, ensuring balanced nutrition tailored to each patient''s dietary needs.

Warehouse Sorter

Express Employment Agency
02.2011 - 12.2012
  • Increased warehouse efficiency by streamlining sorting processes and implementing organizational systems.
  • Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
  • Reduced errors in shipments by diligently cross-checking sorted items against packing lists and order forms.
  • Expedited order fulfillment through efficient use of warehouse equipment, such as pallet jacks and forklifts.
  • Maintained a clean and organized work environment, ensuring safety standards were consistently met.

Taxi Driver

High Class Taxi LLC
01.2012 - 01.2015
  • Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
  • Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
  • Increased customer loyalty with excellent communication skills and a professional demeanor.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
  • Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
  • Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.

Education

High School - Mathematics

St John High School
Ile-Ife, Nigeria
10.1994

Skills

  • Route Navigation
  • Customer Relations
  • Service Coordination
  • Dispatch Coordination
  • Work Order Management
  • Schedule Management
  • Routing Orders
  • Updating Logs
  • Schedule Coordination
  • Incident Reporting
  • Route Planning
  • Effective Communication
  • Computer Proficiency
  • Decision Making
  • Problem Solving
  • Active Listening
  • Interpersonal Skills
  • Telephone Etiquette

Timeline

Dispatcher

G-Relishtrans
02.2022 - Current

Administrative $ Logistics Coordinator

De-Ride NEMT
05.2019 - 01.2022

Direct Care Worker

Advocates Inc.
02.2019 - 08.2019

Direct Support Professional

Interstate Staffing Inc.
01.2019 - 05.2019

Direct Care Aide

Community Living Of Rhode Island
01.2015 - 12.2018

Taxi Driver

High Class Taxi LLC
01.2012 - 01.2015

Warehouse Sorter

Express Employment Agency
02.2011 - 12.2012

High School - Mathematics

St John High School
Olawale Giwa