OLAWALE OREKOYA
Summary
Meticulous person with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Senior Hotel Receptionist
House B Hotels
03.2015 - Current
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by patrons.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Contacted housekeeping staff and maintenance department immediately to resolve patron room issues.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated patron accounts with add-on room charges, minibar use and room service bills.
- Planned coverage needs and organized services to support incoming special events.
- Promoted hotel brand's loyalty program through prioritizing customer satisfaction.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Perform any and all tasks geared towards positive customer experience.
Receptionist Assistant
Zenith Travels And Entertainment
08.2012 - 01.2015
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted patrons during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous patrons and vendors.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in patrons, distributed visitor badges and managed logbooks to comply with security initiatives.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Assisted patrons with luggage and packages to ensure smooth check-in process.
- Performed any and all tasks assigned by supervisor.
Server
Royal Foods & Flavors
09.2008 - 06.2010
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Restocked supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items throughout meal.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Kept track of event finances, initial deposits, due payments and final balances.
Education
Bachelor's - Business Administration
University of Ilorin
Kwara State, Nigeria06.2005
High School Diploma -
Immaculate Heart Comprehensive High School
Lagos State, Nigeria06.2001
Skills
- Active Listening
- Greeting Guests
- Hotel Reservations
- Correspondence Management
- Hotel Accommodations
- Room Assignments
- Front Desk Management
- Making Reservations
- Hotel Room Cleaning
- Tourism Management
- Performance Strategies
- Payment Handling
- Check-Ins and Check-Outs
- Compliance Requirements
- Credit Card Transaction Processing
- Hotel Services and Hospitality
- Concierge Services
- Customer Experience
- Guest Accommodations
- Travel Accommodations
- Transportation Arrangements
- Customer Service
- Patron Satisfaction
- Maintaining Guest Records
- Professional Telephone Manner
- Safety Protocols
- Childcare Settings
- Administrative Duties
- Coordinating Reservations
- Pickup Arrangements
- Running Errands
- Reservation Processing
- Room Billing
- Complex Problem-Solving
- Compute Bills
- Message Delivery
- Serve Guests
- Efficient Service
- Lobby Maintenance
- Dining and Amenity Recommendations
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Senior Hotel Receptionist
House B Hotels
03.2015 - Current
Receptionist Assistant
Zenith Travels And Entertainment
08.2012 - 01.2015
Server
Royal Foods & Flavors
09.2008 - 06.2010
Bachelor's - Business Administration
University of Ilorin
High School Diploma -
Immaculate Heart Comprehensive High School
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