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Associate Principal Engineer

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Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Proven expertise in customer support and database management, honed at Services Australia. Excelled in complaint resolution and operational efficiency, enhancing customer satisfaction and team productivity. Skilled in mentoring and strategic planning, I consistently exceeded performance targets, fostering significant improvements in service delivery and stakeholder relationships.
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Conscientious officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Highly organised, and service-focused professional, with extensive Customer Service experience, delivering outstanding services, going above and beyond for the client and company in various industries, including in the Financial and Real-estate industry report Sales.

I am experienced at handling inn and out bound calls, adapting to the client centred approach, when communicating with customers to facilitate education around the process and benefits of deposit bonds and the companies additional beneficial services.
I was able to maintain a high volume of calls and email responses for the day, as well as perform individual data entry applications,

I have prepared documentation requests from stakeholders, and utilised my active listening skills to empathise with the customers needs and help to validate, solve fast and effectively.

I pride myself on the client-centred service approach to ensure exceptional customer experience to enhance the companies reputation and integrity being upheld at all times.

Additionally, I have strong proven Customer Service experience in the Deposit Bond Sales industry, with a range of positive Google reviews for Deposit Powers brand.

I handled order requests, responded to enquiries and resolving customer issues at the point of contact, handling payments and processing EFTPOS. I have developed the ability to operate in high volume telephone environments, strong communication, problem solving, high attention to detail.

I am seeking for a relevant Customer Service role in the Deposit Bond industry as i believe in Deposit Ponds and am passionate and impressed with the opportunities they provide for a range of property purchasers to enter a highly competitive Real -Estate industry with a alterative traditional cash deposit, Deposit Bonds opens up doors to the every day Australian in fair and reasonable alternative to a cash deposit for a Home.

I intend to leverage my experience towards ensuring the highest level of customer experience for the company and grow into the company going above and beyond Normal,
When i hear doubt or non believers in any situation i will make it my mission to make the customers day go from ordinary to extraordinary, going above and beyond to make the impossible, possible to the companies stakeholders.

Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns, with forward-thinking and knowledgeable solutions. Skilled in compliance and mentoring new employees on processes and policies in support of team and business objectives .

Energetic and empathetic individual with knack for effective communication and problem-solving. Possesses fundamental understanding of customer service principles and adept at utilizing digital tools and software. Committed to fostering positive customer experiences and resolving inquiries efficiently.

OLAWALE BOLA DAWODU

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Customer Service Officer

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No Degree - Canada Language Assessment

MBA - Management

Higher National Diploma - Marketing

CHARTERED - Marketing

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Customer Service Officer

CHARTERED - Marketing

MBA - Management

No Degree - Canada Language Assessment

Higher National Diploma - Marketing

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