Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Olayinka Agbelusi

Midland,TX

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

6
6
years of professional experience

Work History

Lead Dispatcher

Emmolat
04.2022 - 05.2024
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed 8 dispatchers while leading and delegating job assignments, tracking project status, processing hours worked for payroll purpose and resolving issues to maximize productivity.

Dispatcher

EMmosytech
01.2019 - 01.2021
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.

Logistics Coordinator

Emmosytech
04.2018 - 01.2019
  • Tracked orders and notified customers of status or potential delays.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Monitored and adjusted inventory levels according to demand.
  • Developed and implemented strategies to reduce costs and improve quality of service.

Education

Certificate - Emergency Management

CPR Management
Ontario Canada
08.2024

Management Certificate - Business Management

IAP Career College
United State
05.2023

Bachelor of Science - Business Administration And Management

University of Ado Ekiti
Ado Ekiti Nigeria
09.2010

Skills

  • Dispatching field personnel
  • Policy Enforcement
  • Updating logs
  • Closing tickets
  • Prioritizing calls
  • Routing orders
  • Data Entry
  • Database Management
  • Customer Relations
  • Dispatch Coordination

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of Inspection Program

Timeline

Lead Dispatcher

Emmolat
04.2022 - 05.2024

Dispatcher

EMmosytech
01.2019 - 01.2021

Logistics Coordinator

Emmosytech
04.2018 - 01.2019

Certificate - Emergency Management

CPR Management

Management Certificate - Business Management

IAP Career College

Bachelor of Science - Business Administration And Management

University of Ado Ekiti

Similar Profiles

CREATE PROFILE
Olayinka Agbelusi