Olayinka Adegboyega

• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Managed and handled over 60 customer calls in a day.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

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• Used statistical methods to analyze data and generate useful business reports.
• Participated in requirements meetings to understand business needs.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Implemented business intelligence solutions to increase operational efficiency.

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• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Created employee schedules to align coverage with forecasted demands.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Monitored security to protect employees, customers and property.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.