Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

OLAYINKA AKAMO

RICHMOND,TX

Summary

Experienced Loan Specialist with a proven track record in data accuracy and security. Skilled in assisting clients, managing payments, and analyzing credit histories for over four years. Proficient in all credit procedures, with strong problem-solving skills, a keen willingness to learn, and exceptional communication abilities. Eager to collaborate with the team to drive success and deliver favorable outcomes. Embraces new challenges with dedication and enthusiasm to propel organizational goals forward.

Overview

8
years of professional experience

Work History

Small Business Administration

Loan Specialist
04.2023 - 04.2025

Job overview

  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Collaborated with other departments to promptly process loan applications.
  • Examined customer loan applications for loan approvals and denials.
  • Monitored pipelines to track and log status of loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Processed loan applications and monitored progress from start to finish.

RP PROFESSIONAL

Loan Processing Assistant
03.2021 - 04.2023

Job overview

  • Work with customers via telephone to answer questions, process transactions and resolve issues.
  • Identify customer needs, explore all options and suggest solutions.
  • Ability to multi-task and independently prioritize workload.
  • Ability to think analytically and apply best practices/past experiences to problem resolution.
  • Provide clients with accurate information and demonstrated the ability to provide complete and concise explanations to inquiries made via inbound and outbound calls.
  • Correspond with attorneys, title companies and financial institutions via phone and email.
  • Process post-loan requests such as: subordinations, assumptions, release of collateral, bankruptcies, business closures, transfers and charge-offs.
  • Analyzing financial statements, tax returns, credit reports, and/or earning potential of individuals and/or business enterprises.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Communicated with customers daily to request information and complete paperwork.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Consulted with outside vendors to identify and resolve loan closing issues.

Alltran Financial

Collections Agent
08.2018 - 12.2020

Job overview

  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Ensured all customer information is correct, including phone number and addresses.
  • Recorded commitment to repay debt and purged records if debt has been satisfied.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Recorded all information regarding financial status of customers.
  • Counseled debtors on payment options and arranged installment agreements.
  • Handled large outbound and inbound calls daily with goal of collecting owed debt.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Negotiated to collect balance in full.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.

Ross Dress For Less

Customer Service Representative
09.2017 - 07.2018

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Communicated professionally with colleagues, freelancers and clients.

Education

Lagos State University
Lagos, Nigeria

Bachelor of Science from Business Administration

Skills

  • Experienced with Excel data analysis tools
  • Assessment of document accuracy
  • Data validation
  • Management of loan processing
  • Client satisfaction management
  • Compliance management
  • Client engagement
  • Proficient in Microsoft Office
  • In-depth product knowledge
  • Loan application processing
  • Support resolution skills
  • Thorough review of documentation
  • Comprehensive portfolio analysis
  • Proficient in loan origination
  • Financial analysis
  • Clear communication
  • Loan management

Timeline

Loan Specialist

Small Business Administration
04.2023 - 04.2025

Loan Processing Assistant

RP PROFESSIONAL
03.2021 - 04.2023

Collections Agent

Alltran Financial
08.2018 - 12.2020

Customer Service Representative

Ross Dress For Less
09.2017 - 07.2018

Lagos State University

Bachelor of Science from Business Administration

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OLAYINKA AKAMO