Olayinka Alimi
Plano,TX
Summary
Competent Tech-Savvy Individual with proficiency in development, administration and technical support. Results-oriented while providing technical support, designing security tools and managing infrastructure. Possess a strong growth mindset and some intermediate knowledge in SQL and CORAL.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Choice Counselor - Oklahoma
Maximus
11.2023 - 02.2024
- Provided guidance and support to individuals making important life decisions.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Ensured compliance with relevant regulations while providing advice on health insurance products.
- Performed data entry tasks such as entering customer information into databases accurately.
- Conducted research into new products available in the market and recommended them accordingly.
Outreach Agent
Ciox Healthcare | Alpharetta, GA
07.2022 - 10.2023
- Contact assigned medical providers by phone
- Use call scripts to encourage medical providers to send in charts via fax or mail
- Respond to questions or concerns from provider offices
- Follow-up on initial contacts
- Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records
- Log all call transactions into the designated computer software system(s)
- Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed
- Accurate record keeping and data management
COVID-19 Contact Tracing Investigator
Maximus | West Virginia
09.2021 - 06.2022
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Furnished case patients with contact information outlined in West Virginia protocol for local health department to support contact tracing.
- Received processed and tracked patient documentation with speed and accuracy.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
Customer Service Representative
Maximus | Massachesetts
03.2021 - 09.2021
- Upbeat, knowledgeable, and efficient, equipped to managing positive member interactions and provide exemplary customer service
- Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity
- Excellent communicator with attention to detail and good account management skills
- Refunds processing Call center procedures
- Customer service Data entry
- Order processing Researching, Handles customer service inquiries and problems via the telephone, recording consistent problem areas - may respond to e-mail inquiries
- Customer service is the primary function
- Calls are basic and routine
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Front Office Assistant
Packworld
Frisco, Texas
06.2018 - 08.2020
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Scheduled appointments for clients and staff members.
- Prepared meeting agendas, minutes and other necessary paperwork for meetings.
Education
Bachelor of Science - Data Analytics
Western Governors University
Salt Lake City, UT05-2026
Associate of Science - Liberal Arts And Sciences
Dallas County Community College District
Dallas, TX05.2023
High School Diploma -
Lake Highland High School
03.2020
Skills
- Data Management
- Computer skills
- Verbal and Written Communication
- Data Entry
- Microsoft 365 proficiency
- Organized and detail-oriented
- Customer service
- Research and Analytical Skills
- Confidentiality and Data Protection
- Troubleshooting
- Data Verification
- Help Desk Support
- Hardware Installation
- System Configuration
Certification
- Technical Support Fundamentals (Google)
- Bits and Byte of Computer Networking (Google)
Timeline
Choice Counselor - Oklahoma
Maximus
11.2023 - 02.2024
Outreach Agent
Ciox Healthcare | Alpharetta, GA
07.2022 - 10.2023
COVID-19 Contact Tracing Investigator
Maximus | West Virginia
09.2021 - 06.2022
Customer Service Representative
Maximus | Massachesetts
03.2021 - 09.2021
Front Office Assistant
Packworld
06.2018 - 08.2020
Bachelor of Science - Data Analytics
Western Governors University
Associate of Science - Liberal Arts And Sciences
Dallas County Community College District
High School Diploma -
Lake Highland High School
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