Olayinka Henry
Fort Myers,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
General Clerk II / ESE Secertary
The School Board of Broward County, Miramar High School
Miramar, Florida
04.2022 - Current
- Coordinate meetings with parents and the ESE Specialist
- Utilize the electronic management system to generate IEP documents
- Perform as a liaison for facility staff and general public which includes students/parents, teachers, and executive administrative personnel; pertaining to registration/withdrawal and schooling districts
- Analyze and adhere to student’s proper curriculum, behavioral and counseling needs
- Coordinates daily meetings with staff to provide updated policies/procedures, goals required to meet Service Level Agreement and coaching when necessary for improvement
- Safeguard the confidentiality of vital privacy records in accordance with The Broward School Board, Federal and State Law required guidelines
- Uses time management to address all concerns and decrease pending wait time, ensuring one-stop resolution for general public and staff
- Coordinated the effectiveness of Equal Employment Opportunities (EEO), non-discrimination and safety policies of The Broward School Board.
Chat Support Specialist/Agent Representative
United Healthcare
10.2021 - 06.2022
- Delivered high-quality support through live chat, resolving an average of 150+ customer queries daily.
- Provided timely, accurate and professional customer service to all clients.
- Implemented and improved chat response templates, increasing efficiency by 20%.
- Handled customer inquiries and complaints via chat, consistently achieving a 95% satisfaction rating.
- Ensured compliance with relevant regulations while handling sensitive data securely.
- Worked collaboratively with other departments to resolve complex customer queries quickly.
Financial Records and Data Entry Specialist
Vitas Innovative Hospice Care
12.2015 - 10.2021
- Managed patients’ medical charts, admissions and billing to ensure accuracy and processes within the governed deadline of compliance
- Maintained client and staff confidence in protecting imperative files in accordance with Human Resource (Ex
- Address, SSN and Medical logs)
- Thoroughly examined files to establish an eco-friendly navigation system data entry input
- Established recordkeeping reports of issues pertaining to Patient Care Administrator (PCA)
- Resolved emerging issues, while overcoming pricing and other objectives via inbound calls, online chats and emails.
Billing/Clerical Administrator/Data Entry Clerk
Swiss Watch Intl.
10.2012 - 12.2015
- Examined process of refunds for returns/defective or missing items to adhere to 100% accuracy
- Process claims for damage/missing items with UPS and USPS
- Answer inbound calls pertaining to irate customers or billing inquires
- Make outbound calls to customers that have decline payments (collections).
Customer Service Representative
Metro PCS
09.2007 - 11.2011
- Assisted customers in purchasing mobile plans, phones and accessories
- Managed billing concerns, while providing first-class customer service
- Coordinated opening and closing store.
Education
Bachelor of Science - Social Work
Walden University
01.2024
Diploma -
Miami Norland High School
Skills
- Microsoft Office 365
- Excel
- Outlook
- Live Chat Support
- OneDrive
- PowerPoint
- Word
- Communication
- Multitasking and Time Management
- Empathy and Customer Service
- Interpersonal skills
- Ability to uphold effective working relationships and able to work with minimum supervision
- Data Entry and Management
- Technical Troubleshooting
- Scheduling appointments
- File Organization
- Data Entry 58 WPM
- Goal & Target Driven
- Retention Specialist
Awards
- Employee of The Month, June and July 2018
- Starlight Award 2020
- Employee of the Month February and May 2023
Volunteer Experience
- Hallandale Pals (Assistant Cheerleading Coach)
- City of Miami Gardens Parks & Recreation (Assistant Cheerleading Coach)
- Miami Norland High School (Mentor/Tutor)
Timeline
General Clerk II / ESE Secertary
The School Board of Broward County, Miramar High School
04.2022 - Current
Chat Support Specialist/Agent Representative
United Healthcare
10.2021 - 06.2022
Financial Records and Data Entry Specialist
Vitas Innovative Hospice Care
12.2015 - 10.2021
Billing/Clerical Administrator/Data Entry Clerk
Swiss Watch Intl.
10.2012 - 12.2015
Customer Service Representative
Metro PCS
09.2007 - 11.2011
Bachelor of Science - Social Work
Walden University
Diploma -
Miami Norland High School
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