Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Olayinka Ibrahim

Olayinka Ibrahim

Trenton,NJ

Summary

I am knowledgeable, patient and I have good managerial skills when it comes to teamwork. I also have good communication skills and I'm able to solve problems with good time management. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Problem Solver

B&H Photos
03.2023 - Current
  • Problem Solver/Vendor Relations, Shared information and resources to support problem-solving strategies
  • Provided top quality control and eliminated downtime to maximize revenue
  • Liaised between customers and retail buyers to expedite orders and meet customer demands
  • Reduced conflict and divisive behaviors to reach productive solutions
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Defined problem to identify, prioritize and select alternatives.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Supported and developed processes and systems to facilitate quick responses to customers.
  • Delivered prompt service to prioritize customer needs.
  • Analyzed and understood situation to develop action plan.
  • Researched and extracted data to complete tasks.
  • Used logic and imagination to analyze situations and develop intelligent solutions.

Backup Administrative Assistant

B&H Photos
03.2022 - 06.2023
  • Prepared, correspondences, proofread, and format documents using Microsoft Word and Excel
  • Assist in maintaining databases, spreadsheets, etc
  • To be current and accurate
  • Coordinate with management to ensure completeness, accuracy, and timeliness of workflows.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Established administrative work procedures to track staff's daily tasks.

Process and Procedure Coach

B&H Photos
08.2021 - 02.2023
  • Successfully managed production activities so all orders were shipped on time
  • Investigated and implemented ideas for quality improvement, increased productivity and cost reduction
  • Championed quality initiatives
  • Managed documentation of and training on production procedures and work instructions
  • Verified that all process control parameters were being documented and followed at all times
  • Immediately addressed all expired product dispositions.
  • Provided coaching and mentoring to employees.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Food and Beverage Associate

Cedar Point Amusement Park
06.2021 - 10.2021
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Processed payments and provided receipts to establish proof of transaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Monitored food quality and freshness throughout day.

Laboratory Assistant

Premier Edible Mills
10.2019 - 01.2021
  • Procured required manufacturing equipment and parts
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
  • Obtained samples for testing following standard protocols
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality
  • Maintained a clean and organized work area with adequate supplies and reagents
  • Maintained detailed logs of experiments and relevant data and updated databases with new information
  • Analyzed experimental data and interpreted results to draft reports of findings.

Associate

Valleyfair Amusement Park
06.2019 - 10.2019
  • Responded to visitor questions and concerns with friendly, knowledgeable service
  • Restocked napkins, plates and silverware as well as beverages and condiments.

Supervisor

Hasbunallah Enterprise
03.2014 - 08.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

BSc - Biochemistry

Babcock University
07.2021

Skills

  • Admin Assistant
  • Administrative Support
  • Coaching Experience
  • Communication Skills
  • File Systems
  • Microsoft Excel
  • Problem Solving Skills
  • Sanitation procedures
  • Restocking skills
  • Physical stamina
  • Food safety understanding
  • Employee Performance Evaluations
  • Recruitment and Hiring
  • Quality Assurance
  • Monitoring Food Preparation
  • Documentation and Recordkeeping
  • Problem Solving
  • Delegating Assignments and Tasks
  • Fire Safety Regulations
  • Training and Onboarding
  • Money Handling
  • Health Code Compliance
  • Scheduling Staff
  • Building Maintenance
  • Staffing and Sales Reporting
  • Sales Leadership
  • Staff Leadership
  • Team Leadership
  • Written and Verbal Communication
  • Customer Retention
  • Microsoft Office
  • Calm and Pleasant Demeanor
  • Critical Thinking
  • Staff Management
  • Process Improvement
  • Strategic Planning
  • Business Development
  • Negotiation
  • Business Administration
  • Business Planning
  • Process Monitoring and Improvement
  • Training and Mentoring
  • Processes and Procedures
  • Complex Problem-Solving
  • Team Building
  • Quality Control
  • Time Management
  • Active Listening
  • Leadership Abilities
  • Effective Communication
  • Customer Service
  • Analytical Thinking

Languages

English
French (Basic)
Spanish (Basic)
Yoruba

Timeline

Problem Solver

B&H Photos
03.2023 - Current

Backup Administrative Assistant

B&H Photos
03.2022 - 06.2023

Process and Procedure Coach

B&H Photos
08.2021 - 02.2023

Food and Beverage Associate

Cedar Point Amusement Park
06.2021 - 10.2021

Laboratory Assistant

Premier Edible Mills
10.2019 - 01.2021

Associate

Valleyfair Amusement Park
06.2019 - 10.2019

Supervisor

Hasbunallah Enterprise
03.2014 - 08.2017

BSc - Biochemistry

Babcock University

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Olayinka Ibrahim