Olayinka R Akinbuwa
Boston,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE CLERK
APL Logistics
11.2021 - 12.2023
- Responsible for communications with customers in a professional, prompt, and effective manner
- Responding to inquiries, processing orders and handling complaints
- Assists in coordinating even, daily work flow among all personnel
- Participates in Inventory Control
- Arranges cycle counts and physical inventories and verifies quantities
- Maintains metrics, records & reports as required
- Ensures that inventory records are current and accurate
- Process & input all customer orders, generate all related paperwork and necessary information required for customer work orders
- Checking all orders for special requests and post-inventory records
- Follow up with other departments to ensure the service standards are being met
- Processes adjustments & produces invoices
- Assures proper invoicing of accounts by verifying computer-generated invoices.
CALL CENTER REPRESENTATIVES
J Crew Group Inc.
12.2020 - 09.2021
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in call center database in a comprehensible way
- Ability to focus on customer and adapt to different personality types
- Contribute to an inclusive work environment focused on collaboration and passion for both the product and providing our customers with an amazing experience
- Meet personal/team qualitative and quantitative targets
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Maintained accurate records of customer interactions for future reference.
ITR HELP DESK POSITION/CSR
Uniform Advantage Solutions
01.2020 - 09.2020
- Monitor and respond quickly to incoming requests related to IT issues
- Maintain computer systems and act as support if any system goes down
- Maintain user PCs, including upgrades and configuration as needed
- Assist with onboarding of new users
- Install, configure, and upgrade PC software
- Maintained up-to-date knowledge of company products and services
- Updated and maintained database with accurate customer information and timely data entry
- Implemented strategies to improve overall customer experience.
PHARMACY TECHNICIAN/CSR
Walgreens pharmacy
02.2019 - 08.2019
- Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations
- Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information
- Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Organized work flow in order to meet deadlines for timely completion of tasks
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication
- Monitored inventory levels and maintained shelves, stocking with adequate supplies
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records.
LAB TECHNICIAN
Abbott Nutrition
03.2018 - 07.2018
- Conducts chemical and physical laboratory tests and makes qualitative analysis of materials, liquids, and gases
- Sets up laboratory equipment and instrumentation required for research or process control
- Communicate well with a team but also work independently
- Highly motivated with strong work ethic, detail oriented, and have experience with completing documentation in lab environment
- Compliance with cGMP guidelines and regulations
- Conducting routine tests and analysis of samples
- Responsible for maintaining and filing completed lab report
- Performed quality control tests to ensure accuracy of results.
Education
BACHELOR OF SCIENCE IN BIOLOGY/ CHEMISTRY -
Lynchburg College
Lynchburg, VA05.2017
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Problem Resolution
- Technical Support
- Data Evaluation
- CRM Software
- Typing Proficiency
- Computer Proficiency
- Customer Service
- Paperwork Processing
- Data Collection
- Document Control
- Data Entry
Timeline
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE CLERK
APL Logistics
11.2021 - 12.2023
CALL CENTER REPRESENTATIVES
J Crew Group Inc.
12.2020 - 09.2021
ITR HELP DESK POSITION/CSR
Uniform Advantage Solutions
01.2020 - 09.2020
PHARMACY TECHNICIAN/CSR
Walgreens pharmacy
02.2019 - 08.2019
LAB TECHNICIAN
Abbott Nutrition
03.2018 - 07.2018
BACHELOR OF SCIENCE IN BIOLOGY/ CHEMISTRY -
Lynchburg College
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