Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

OLBER LOPES

Hempstead,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flight Attendant

Endeavor Airlines
10.2023 - Current
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.

Passenger Service Agent

Japan Airlines
01.2023 - 10.2023
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Announced flight status updates and information about gate changes over PA system.
  • Monitored security and maintained operational protocols.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Escorted HIGH status passengers from terminal to aircraft.
  • Prepare flight briefing sheet with important information regarding, total passenger count, Prom passengers, WCHR passengers, AVIH, etc, for check in agents.
  • Prepare flights on desktop by inputting comments on passengers who required visa,vaccine, or special assistance.
  • Input lounge access for passengers in First Class, Business Class, Premium Economy, or with HIGH status cards.
  • Monitor flight status thought out check in process while, Upgrading passengers, assigning seats for SBY passengers, monitoring baggage status, informing gate agents for gate check in items.
  • Clear arriving flights by picking up GENERAL DECLARATION documents from aircraft.
  • Tag CREW baggage to final destination.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Communicated with site personnel by relaying information via radio calls.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Valet Parking Attendant

NORTH HILLS COUNTRY CLUB
03.2021 - 11.2022
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Parked and retrieved 50 automobiles OR more per hour successfully driving both manual and automatic vehicles.
  • Inspected vehicles prior to parking and during retrieval to detect damage.
  • Patrolled area to prevent thefts of parked cars or items in cars.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Lifted and removed barricades to open or close parking areas.
  • Answered general questions about parking fees, facilities and directions.

Landscaper

Lorand Landscaping
03.2017 - 05.2022
    • Maintained grounds by trimming, weeding and general clean-up.
    • Performed planting, watering, mulching and edging of lawns.
    • Removed weeds, hazards and debris from common pathways to improve usability.
    • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
    • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
    • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
    • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.

Shredder Operator

Data Strution
01.2021 - 03.2021
  • Kept work areas organized, clean and free of safety hazards.
  • Stood for long hours, frequently reached or bent and lifted up to 50 pounds regularly to carry out daily tasks.
  • Operated cutting machine according to all safety protocols.
  • Kept equipment clean and maintained in order to meet requirements.
  • Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
  • Carried out day-day-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Photographer

Cherry Hills Program
11.2019 - 01.2020
    • Photographed high-quality images for various print and digital projects.
    • Digitally edited photos to enhance appearance.
    • Planned and prepared for on-location and studio shoots.
    • Edited, toned, captioned and uploaded photographs for publication.
    • Inspected proofs to verify quality and determine needed adjustments and retouches.
    • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.

Food Service Cashier

Fresh Frozen
02.2019 - 11.2019
    • Performed cash, card and check transactions to complete customer purchases.
    • Operated cash register to record transactions accurately and efficiently.
    • Maintained current knowledge of store promotions and highlighted sales to customers.
    • Used POS system to enter orders, process payments and issue receipts.
    • Worked flexible hours; night, weekend, and holiday shifts.
    • Carried out day-day-day duties accurately and efficiently.
    • Proved successful working within tight deadlines and fast-paced atmosphere.
    • Maintained energy and enthusiasm in fast-paced environment.
    • Maintained clean, trash-free workspaces to maximize productivity and safety.
    • Greeted customers at counter to fulfill requests and answer questions.
    • Made food according to standard recipes with requested changes for customer satisfaction.
    • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

High School Diploma -

Hempstead High School
Hempstead, NY
08.2020

Skills

  • Utilization Optimization
  • Cash Register Operations
  • Valet Services
  • Customer Experience
  • Cash Handling
  • Safe Driving Practices
  • Customer Satisfaction
  • Critical Thinking
  • Active Learning
  • Consecutive Translation (spanish)
  • Heavy Lifting
  • Emergency Care
  • Preflight briefings
  • Regulatory Compliance
  • Passenger safety management
  • Flight safety

Certification

Driver's License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Flight Attendant

Endeavor Airlines
10.2023 - Current

Passenger Service Agent

Japan Airlines
01.2023 - 10.2023

Valet Parking Attendant

NORTH HILLS COUNTRY CLUB
03.2021 - 11.2022

Shredder Operator

Data Strution
01.2021 - 03.2021

Photographer

Cherry Hills Program
11.2019 - 01.2020

Food Service Cashier

Fresh Frozen
02.2019 - 11.2019

Landscaper

Lorand Landscaping
03.2017 - 05.2022

High School Diploma -

Hempstead High School

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