Oldair Arechiga
Lehi,UT
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 3.5 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catering Coordinator
Cafe Zupas
04.2024 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
Assistant General Manager
Chipotle
03.2023 - 04.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed financial data and prepared reports for senior management.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
Assistant Manager
Arbys Resturant
02.2020 - 03.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Freedom Preparatory Academy
05-2021
Skills
- Business Operations Background
- Business Development
- Operations Management
- Workflow Coordination
- Training and Development Skill
Certification
Servsafe Certified
Languages
Spanish
Professional Working
Timeline
Catering Coordinator
Cafe Zupas
04.2024 - Current
Assistant General Manager
Chipotle
03.2023 - 04.2024
Assistant Manager
Arbys Resturant
02.2020 - 03.2023
High School Diploma -
Freedom Preparatory Academy
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