Oldaliz Perez

Summary

Skilled in logistics and team coordination within fast-paced environment, seeking to transition into new field. Developed strong analytical and communication skills through managing complex transportation networks and data analysis. Focused on utilizing these transferrable skills to drive success in new professional challenge.

Overview

years of professional experience

Work History

Dispatcher Manager

Cirect USA

10.2021 - Current

Single-handedly managed dispatch operations for over 60 technicians, consistently maintaining a Service Level Goal (SLG) of up to 97%.
Trained new dispatchers, improving onboarding efficiency and team performance.
Participated in strategic meetings with the CTO, VIPs, OSP, and department managers to align dispatch operations with company goals.
Designed and physically implemented road temp lines for fiber optic networks, supporting infrastructure expansion.
Created and presented Google Sheets dashboards showcasing SLG performance, project forecasts, budget cuts, and invoice tracking to leadership teams.
Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.

Education

Associate of Applied Science - Computer Science

Wake Technical Community College

Skills

Languages & Tools: Python, SAS, Pandas, Django, Anaconda, Jupyter Notebooks
Data analysis expertise
Spreadsheet management and dashboard design
Linux system administration
Incident reporting

Employee training
Route planning
Budgeting and financial management
Labor cost control

Core Competencies

Data-Driven Decision Making
Dispatch Operations & Optimization
Executive-Level Communication
Fiber Optic Network Deployment
Performance Metrics & Reporting
Team Leadership & Training
Budgeting & Forecasting

Languages

Spanish

Native or Bilingual

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Dispatcher Manager

Cirect USA

10.2021 - Current

Associate of Applied Science - Computer Science

Wake Technical Community College

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