OLE OLE
Dallas,TX
Summary
Dynamic professional with a proven track record at Amazon LLC, excelling in customer service and effective communication. Skilled in staff coordination and problem resolution, consistently enhancing customer satisfaction and engagement. Demonstrated ability to lead with a results-driven approach, achieving notable improvements in operational efficiency and customer relations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Transporter
MVP
2023.12 - 2024.08
- Maintained high customer satisfaction by working quickly and accurately.
- Operated with safety and skill to avoid accidents and delays.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Updated daily logs and customer paperwork with relevant details.
- Complied with federal, state and local laws and regulations to reduce risks.
- Kept accurate records of delivery data related to weight, time and destination.
- Worked closely with personnel, customers, and contractors to resolve problems.
Associate
Amazon LLC
2022.03 - 2022.08
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Substitute Teacher
Kelly Educational Staffing
2015.08 - 2021.01
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Implemented engaging lesson plans to accommodate varied student learning styles.
- Followed lesson plans designed by absent teachers.
- Utilized variety of instructional strategies to meet individual student needs.
- Monitored student performance and provided feedback to inform instruction.
- Implemented classroom management techniques to maintain positive learning environment.
- Collaborated with other educators to plan and review instruction.
- Monitored student behavior and administered discipline as needed.
- Documented student progress and provided regular updates to parents.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Developed creative instructional strategies to keep students engaged and motivated.
Customer Contact Representative
Internal Revenue Service, IRS
2006.01 - 2019.12
- Made cold calls to potential customers with information.
- Collaborated with other callers and representatives to complete tasks.
- Verified customer data through phone calls and emails.
- Provided customer with step-by-step instructions on how to complete product setup.
- Made follow-up phone calls to customers about general issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Computer Information Systems/ Business Admin
Columbia College
Columbia, MO05.2009
Master of Arts - Middle School Teaching
Park University
Kansas City, MO12.2008
Skills
- Customer Service
- Excellent communication abilities
- Staff Coordination
- Problem Resolution
Timeline
Transporter
MVP
2023.12 - 2024.08
Associate
Amazon LLC
2022.03 - 2022.08
Substitute Teacher
Kelly Educational Staffing
2015.08 - 2021.01
Customer Contact Representative
Internal Revenue Service, IRS
2006.01 - 2019.12
Bachelor of Science - Computer Information Systems/ Business Admin
Columbia College
Master of Arts - Middle School Teaching
Park University
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