Oleandra Carrasquillo Disla
Bergenfield
Summary
Customer-focused and dependable professional with over 10 years of experience in hospitality and food & beverage operations. Brings a strong background in service excellence, inventory and production management, sales support, and day-to-day operational leadership in fast-paced environments. Multilingual, with native Spanish, fluent English, and German. Recognized for professionalism, empathy, reliability, and a consistent ability to deliver high-quality experiences for customers and teams.
Overview
11
11
years of professional experience
Work History
Salad Bar Manager
Grand and Essex Market (Jersey Glatt Inc.)
01.2020 - Current
- Prepared and managed orders efficiently controlling and monitoring inventory.
- Forecasted demand to optimize production and sales.
- Planned production according to market needs.
- Maintained relationships and coordinated with suppliers.
- Managed retail sales strategies by developing and improving products.
- Supervised personnel, organized schedules, and coordinated teamwork.
- Grand & Essex Market is a kosher grocery store and culinary destination located at 89 New Bridge Road in Bergenfield, New Jersey. Since opening in 2013, it has become a beloved local institution, known for its high-quality products and exceptional service.
Customer Service Agent
Conduent
08.2017 - 05.2019
- Handled inbound customer calls, providing timely and professional assistance.
- Resolved customer issues related to mobile service, billing, and account management.
- Monitored and communicated service outages to affected customers.
- Directed calls to appropriate departments for specialized support.
- Maintained high standards of customer satisfaction and adherence to company policies.
Kitchen staff
Alters- und Pflegeheim Bad-Amannsegg
08.2014 - 07.2016
- Prepared food and raw ingredients for cooking.
- Assisted with meal preparation for residents and guests.
- Implemented recipes for special dietary requirements.
- Served and presented both cold and hot dishes.
- Maintained cleanliness of the kitchen area.
- Ensured compliance with hygiene and safety regulations.
- Alters- und Pflegeheim Bad-Amannsegg is a residential care home that provides support to around 71 residents, with 102 staff members, nursing care, and daily assistance for elderly people, including specialized dementia care.
Education
Advanced English Courses -
ICDA Cultural Institute Dominico-Americano
Santo Domingo, Dominican Republic01.2019
Swiss Vocational Diploma - Culinary Arts (Küchenangestellte)
GIBS Solothurn
Solothurn, Switzerland07-2016
High School diploma -
Oberstufe Zentrum OZ 13
Subingen, SO, Switzerland06-2013
Skills
- Spanish: native
- German: advanced
- English: advanced
- Italian: basic
- Hospitality experience
- Clear and effective communication
- Conflict resolution / handling difficult situations
- Empathy and interpersonal skills
Languages:
Customer Service & Communication:
- Active listening
- Multicultural collaboration
- Flexibility and adaptability
- Ability to follow instructions and protocols
- Time management
- Task planning
- Multitasking
Teamwork & Leadership:
Organization:
Timeline
Salad Bar Manager
Grand and Essex Market (Jersey Glatt Inc.)
01.2020 - Current
Customer Service Agent
Conduent
08.2017 - 05.2019
Kitchen staff
Alters- und Pflegeheim Bad-Amannsegg
08.2014 - 07.2016
Advanced English Courses -
ICDA Cultural Institute Dominico-Americano
Swiss Vocational Diploma - Culinary Arts (Küchenangestellte)
GIBS Solothurn
High School diploma -
Oberstufe Zentrum OZ 13