Oleandra Carrasquillo Disla
Bergenfield
Summary
Customer-focused and dependable professional with over 10 years of experience in hospitality and food & beverage operations. Brings a strong background in service excellence, inventory and production management, sales support, and day-to-day operational leadership in fast-paced environments. Multilingual, with native Spanish, fluent English, and German. Recognized for professionalism, empathy, reliability, and a consistent ability to deliver high-quality experiences for customers and teams.
Overview
11
11
years of professional experience
Work History
Salad Bar Manager
Grand and Essex Market (Jersey Glatt Inc.)
Bergenfield, New Jersey, United States
01.2020 - Current
- Prepared and managed orders efficiently controlling and monitoring inventory.
- Forecasted demand to optimize production and sales.
- Planned production according to market needs.
- Maintained relationships and coordinated with suppliers.
- Managed retail sales strategies by developing and improving products.
- Supervised personnel, organized schedules, and coordinated teamwork.
- Grand & Essex Market is a kosher grocery store and culinary destination located at 89 New Bridge Road in Bergenfield, New Jersey. Since opening in 2013, it has become a beloved local institution, known for its high-quality products and exceptional service.
Customer Service Agent
Conduent
Santo Domingo, Dominican Republic
08.2017 - 05.2019
- Handled inbound customer calls, providing timely and professional assistance.
- Resolved customer issues related to mobile service, billing, and account management.
- Monitored and communicated service outages to affected customers.
- Directed calls to appropriate departments for specialized support.
- Maintained high standards of customer satisfaction and adherence to company policies.
Kitchen staff
Alters- und Pflegeheim Bad-Amannsegg
Solothurn, Switzerland
08.2014 - 07.2016
- Prepared food and raw ingredients for cooking.
- Assisted with meal preparation for residents and guests.
- Implemented recipes for special dietary requirements.
- Served and presented both cold and hot dishes.
- Maintained cleanliness of the kitchen area.
- Ensured compliance with hygiene and safety regulations.
- Alters- und Pflegeheim Bad-Amannsegg is a residential care home that provides support to around 71 residents, with 102 staff members, nursing care, and daily assistance for elderly people, including specialized dementia care.
Education
Advanced English Courses -
ICDA Cultural Institute Dominico-Americano
Santo Domingo, Dominican Republic01.2019
Swiss Vocational Diploma - Culinary Arts (Küchenangestellte)
GIBS Solothurn
Solothurn, Switzerland07-2016
High School diploma -
Oberstufe Zentrum OZ 13
Subingen, SO, Switzerland06-2013
Skills
- Spanish: native
- German: advanced
- English: advanced
- Italian: basic
- Hospitality experience
- Clear and effective communication
- Conflict resolution / handling difficult situations
- Empathy and interpersonal skills
Languages:
Customer Service & Communication:
- Active listening
- Multicultural collaboration
- Flexibility and adaptability
- Ability to follow instructions and protocols
- Time management
- Task planning
- Multitasking
Teamwork & Leadership:
Organization:
Timeline
Salad Bar Manager
Grand and Essex Market (Jersey Glatt Inc.)
01.2020 - Current
Customer Service Agent
Conduent
08.2017 - 05.2019
Kitchen staff
Alters- und Pflegeheim Bad-Amannsegg
08.2014 - 07.2016
Advanced English Courses -
ICDA Cultural Institute Dominico-Americano
Swiss Vocational Diploma - Culinary Arts (Küchenangestellte)
GIBS Solothurn
High School diploma -
Oberstufe Zentrum OZ 13