Oleesh Govan
Customer Service / Call Center Rep
Phoenix,AZ
Summary
Experienced and personable customer service representative with a strong track record of delivering exceptional customer service while maintaining a friendly and professional demeanor. Skilled in building and nurturing professional relationships with customers and coworkers. Proven expertise as a call center representative, adept at providing accurate information, troubleshooting problems, and resolving customer concerns. Thrives in fast-paced and energetic environments that prioritize customer needs and satisfaction. Committed to exceeding customer expectations by consistently delivering friendly, professional, and courteous service.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Aston Carter ( Door Dash )
12.2023 - 03.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of calls assisting customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
NASM
08.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues..
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Sun Country Airlines - ( Remote )
06.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Maximus Federal Services
12.2018 - 03.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Cashier
Circle K Convenience Store
10.2017 - 07.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Education
GED -
Rio Salado
Phoenix, AZ11.2018
Skills
- Call Center
- Communication Skills
- Complaints
- Credit Card
- Customer Service
- Professional Customer Service
- Troubleshooting
- Problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Call Center Agent
Aston Carter ( Door Dash )
12.2023 - 03.2024
Customer Service Representative
NASM
08.2021 - 04.2022
Customer Service Representative
Sun Country Airlines - ( Remote )
06.2020 - 08.2021
Customer Service Representative
Maximus Federal Services
12.2018 - 03.2020
Customer Service Cashier
Circle K Convenience Store
10.2017 - 07.2018
GED -
Rio Salado
Similar Profiles
Latonya BentleyLatonya Bentley
Driver at Uber Eats and Door Dash, Uber/Door Dash Food DeliveryDriver at Uber Eats and Door Dash, Uber/Door Dash Food Delivery
Frivita DsouzaFrivita Dsouza
L&D Asst.Manager, Centre of Excellence at Deloitte USI (Payroll by Aston Carter India)L&D Asst.Manager, Centre of Excellence at Deloitte USI (Payroll by Aston Carter India)
Ajah LoveAjah Love
Time and Expense Analyst at Aerotek/Aston Carter (Allegis Group)Time and Expense Analyst at Aerotek/Aston Carter (Allegis Group)
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group