Summary
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Oleg Neginsky

Oleg Neginsky

Plano,TX

Summary

The main mission is a results-driven investigator with over 12+ years of experience in investigations, customer research, data analysis, and compliance with external and internal customers and cross-functional linked teams to address business or systems development. Served as an effective mediator between developers, QA testers, application support team and networking team on the most complex and challenging solutions. Wrought Special Service schedules and set up billing, worked with vendors for timelines and installations. Coordinated worldwide multi module software solutions deployment necessary for conversion and training of the customer staff. Collaborate as an Applications Support Sr. Engineer with Sales and Project Managers teams, carried out varied support of the technical and other questions. Part of my responsibilities included training the clients (organized and supervised preparation of training classes) on the software applications, organizing communication networks, technical support and troubleshooting.

Work History

eDiscovery Applications Support Sr. Engineer / Incident Management

CONDUENT
08.2024 - Current
  • Managed eDiscovery professional services with a focus on Data Governance, enhancing fraud detection, mitigation, and investigation while ensuring compliance and security.
  • Directed daily incident management, process monitoring, and system performance analysis, significantly enhancing operational reliability within Data Center environment.
  • Oversaw Azure AD users, groups, and devices; troubleshot and resolved authentication and authorization issues across AD and Azure.
  • Provide daily support for Relativity Server 2021/2022/2023/Rel One, monitoring and optimizing system performance and efficiency including network infrastructure.
  • First point of contact monitoring and troubleshooting applications issues reported by Users.
  • Led cross-functional teams to design and implement innovative engineering solutions.
  • Collaborated with stakeholders to define project scope, objectives, and deliverable timelines effectively.

Financial Applications Support Sr. Engineer / AppOps ATM - Cash & Logistics

FISERV
09.2023 - 08.2024
  • Take on technical leadership responsibilities for complex tasks as well as prioritizing incoming projects.
  • Coordinated Datacenter applications migration, including documentation, planning, requirements, test results, updates, downtime and detailed coordination of incident management, works in collaboration with other leaders to continue developing a strong and unified technology team that supports faculty, Fiserv staff, administration and technical updates within ServiceNow.
  • SunGard Project Management / Product Management, including oversight of system upgrades and design changes for application like ICM, Data Management (EDM-FDM) used by banks such as Chase, Bank of America, Citi Bank, Wells Fargo and many others national wide banks till final cutover.
  • Utilizing application monitoring tools such as Dynatrace, Moogsoft, Splunk, FogLight, AppMap, SQL Studio as well as Windows AD Security Studio allow successfully solve complex technical issues.
  • Application upgrade documentation, creation and maintaining technical support documentation, maintenance of Service Level Agreement (SLA) utilizing ServiceNow and other management applications.
  • Led cross-functional teams to enhance software development lifecycle and improve product delivery efficiency.
  • Developed and implemented strategies for system architecture optimization, ensuring scalability and performance.
  • Collaborated with stakeholders to define project requirements, translating business needs into technical specifications.
  • Analyzed system performance metrics to identify bottlenecks and recommend actionable improvements.
  • Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
  • Reduced production downtime by developing maintenance plans and preventive measures.
  • Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
  • Improved software reliability, conducting thorough testing and debugging sessions.

Business Applications Support Sr. Engineer / IT Technical Consultant

ABC Natural
01.2023 - 09.2023
  • Provide guidance, support and professional development opportunities for team and end users.
  • Cyber Security standards control and analyzing (ISO27001/2 and NIST 800-53 / NIST 800-171).
  • Worked with clients at all project phases up to the final cutover.
  • Incident management of tasks and projects across the various applications, technical resources.
  • Led cross-functional teams to design and implement innovative engineering solutions for natural products.
  • Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.

Global Customer Success Manager / IT Global Support – EMEA

NOKIA
04.2021 - 12.2022
  • Daily support and direct technical contact for all incidents escalations from Nokia EU Data Center with complex IT/Telecom problems. Level 2 & 3 IT incident management, data migration and process changes.
  • On basis of ISO 27001/2 and NIST 800-53 / NIST 800-171 security standards analyzing, provide upgrade quarterly reports for server rooms, 3 warehouses and 6 Nokia Data Service Centers (EMEA & US).
  • Built and managed cross-functional teams (5 - 12 engineers) to detect and solve potential problems which contributed to an increase in IT Team productivity by 70% and a decrease in IT incidents by 30%.
  • Working with 3rd party vendors to supply and deliver IT equipment to make sure equipment is being sent out quickly and accurately and prepared quarterly reports for 6 Nokia EMEA Service Centers.
  • Control and manage hardware/software inventory for 6 Nokia Data Service Centers in assigned regions.
  • Utilizing ServiceNow and application monitoring tools such as AppDynamics, SolarWinds, Wireshark allow successfully solve complex technical issues on 85% within assigned warehouses and service centers.
  • Daily participation and technical / logistics support for simultaneously running projects from start to final cutover utilizing MS Teams and ServiceNow for all projects controls and synchronization.
  • Led customer onboarding processes, ensuring seamless integration of products and services.
  • Developed tailored success plans, aligning customer goals with company objectives.
  • Collaborated with product teams to relay customer insights for future enhancements and developments.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

eDiscovery Applications Support Sr. Engineer / @ EY Azure Government Advisory Team

ERNST & YOUNG
01.2015 - 02.2021
  • Provide fraud investigation and dispute services / forensic technology and eDiscovery services. Help EY clients and government tenants (US-Navy & US-Airforce) to deal with the complexity of a multitude of electronic sources, incident and IT capacity management.
  • Conducting investigations of Fraud cases, documenting investigative findings, and determining whether the case should be escalated/referred for further review or action
  • Provide Azure Government security enterprise level configuration including access control and permissions for end users and groups. Assign appropriate Roles for users and Groups Policy.
  • AIM, Trend Micro Deep Security and Azure ASC & Sentinel / SIEM security alerts handling and routing.
  • Administration and troubleshooting of eDiscovery multi-module software solutions including Relativity One /20223/2022/ 10, Nuix 6.x, Everlaw, IPRO eCapture, Tableau, Brainspace, EnCase, Oracle and SQL database management utilizing SQL Server Management Studio (SSMS).
  • Analyze network or system changes/reconfigurations for security impacts (performs risk analysis/assessment.) Daily level 2&3 software application support on Azure platform (Azure AD).
  • Designed and implemented innovative solutions to complex engineering challenges, improving system performance.

DevOps Technical Support Sr. Engineer

HP AUTONOMY
02.2013 - 07.2014
  • Autonomy Qfiniti (eTalk) offers a core, unified platform for the intelligent contact center, including support for call recording, performance management, real-time agent support, and multichannel interaction analysis. Schedule MS Teams meeting for external and internal clients and groups.
  • Daily work with incoming multi-problems Data Center issues (average 15 cases daily) and solved them in the shortest possible time to meet the SLA requirements.
  • Collaboration with other engineers and engineering teams increased quality of Qfiniti technical support and amount of weekly resolved cases on 30%.
  • Developed and implemented solutions to address client requirements and resolve complex problems.
  • Participation in MS Teams technical support meetings with clients, developers, database administrators and other interested parties allowed to increase the efficiency of technical support for clients during the year by 28%.
  • Resolved Application Server issues, Database Server issues, connectivity issues, and software web-based (.Net & Java based) application performance issues.
  • Worked with Microsoft SQL Servers to execute database queries and to analyze database connectivity/database storage issues. Performed database optimization, do performance tuning & write SQL queries for different relational database operations.

Education

Bachelor Degree - Electro – Mechanical Engineering

State Technological University

School of Engineering / Networking Technologies

SMU (Southern Methodist University)
Dallas, TX

Certificate - PMP / PMI Track

New Horizons Technical School
Dallas, TX

Microcomputer Software Technologies

Richland College
Dallas, TX

Skills

  • Technical Operations Support
  • Troubleshooting
  • Integration
  • Change Management
  • Project Management
  • Relativity
  • NIST 800-53 / NIST 800-171
  • ISO 27001/2
  • Software Technical Support
  • Strong Analytic Skills
  • SQL
  • PowerShell
  • Incident Management
  • Process Improvement
  • Customer Support
  • Control-M
  • AppDynamics
  • IIS Web Application Support
  • Win Azure Active Directory
  • IT Cybersecurity
  • IAM
  • SaaS Software
  • Jira
  • Infosys
  • API
  • Monitoring
  • Splunk
  • JDA
  • Linux
  • Azure Security Center
  • CISM
  • ITIL
  • SLA
  • EDiscovery
  • Java/J2EE
  • Backup & Restoration
  • Azure AD
  • ServiceNow
  • Risk Assessment
  • Leadership skills
  • Team management
  • Project management
  • Technical presentation
  • Risk analysis
  • Technical reporting
  • Cross-functional collaboration
  • Stakeholder relations
  • Performance optimization
  • Technical leadership
  • Teamwork and collaboration
  • Problem resolution
  • Process management

Certification

  • CISM (Certified Information Security Manager)
  • ITIL v4
  • PMP / PMI Track
  • Azure Management
  • Azure Network Security
  • Azure Active Directory Planning
  • ISO 9001 / IEC 27001 / Information Security Management System (ISMS) Lead Implementation
  • MCSA, MCP, A+, Net+, Security+
  • Introduction to Oracle: SQL and PL/SQL
  • TelAOnphy / Active Voice
  • Tektronix GeoProbe 101
  • Tektronix GeoProbe Administrator
  • SmartEdge 1200/800/600/400

Languages

Ukrainian
Full Professional
Russian
Full Professional
Bulgarian
Professional Working

Timeline

eDiscovery Applications Support Sr. Engineer / Incident Management

CONDUENT
08.2024 - Current

Financial Applications Support Sr. Engineer / AppOps ATM - Cash & Logistics

FISERV
09.2023 - 08.2024

Business Applications Support Sr. Engineer / IT Technical Consultant

ABC Natural
01.2023 - 09.2023

Global Customer Success Manager / IT Global Support – EMEA

NOKIA
04.2021 - 12.2022

eDiscovery Applications Support Sr. Engineer / @ EY Azure Government Advisory Team

ERNST & YOUNG
01.2015 - 02.2021

DevOps Technical Support Sr. Engineer

HP AUTONOMY
02.2013 - 07.2014

School of Engineering / Networking Technologies

SMU (Southern Methodist University)

Certificate - PMP / PMI Track

New Horizons Technical School

Microcomputer Software Technologies

Richland College

Bachelor Degree - Electro – Mechanical Engineering

State Technological University

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Oleg Neginsky