Versatile and results-driven professional with a proven track record at Amazon, adept in project planning and critical thinking. Demonstrates exceptional leadership and organizational skills, enhancing business operations and client satisfaction. Achieved significant improvements in process efficiency and customer engagement through innovative strategies and quality assurance.
Overview
27
27
years of professional experience
Work History
Self-employed
Amazon
11.2015 - 11.2024
Researched and identified potential suppliers for sourcing new items.
Troubleshot any issues that arose during shipping process or post-purchase experience.
Responded promptly to customer inquiries through email or phone calls.
Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
Reviewed competitor activity and adjusted marketing strategy accordingly.
Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
Developed pricing strategies to ensure competitive positioning within the marketplace.
Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
Monitored customer reviews and feedback to improve product performance.
Uploaded photos, videos or images to online storefronts or other shopping websites.
Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
Canceled orders based on customer requests or inventory or delivery problems.
Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Painting Contractor
Self Employed in Construction business
, OR, PA
08.2008 - 12.2014
Provided accurate estimates of labor costs, timeframes, and material requirements for projects.
Scheduled jobs according to customer needs and availability of resources.
Coordinated with other contractors when necessary in order to complete projects efficiently.
Developed detailed plans for each project based on customer specifications.
Consulted with customers regarding their preferences for color schemes and finishes prior to beginning any work.
Calculated amounts of materials needed for each job.
Performed series of surface preparation techniques to maximize paint durability.
Maintained a clean work environment at all times while working onsite.
Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
Prepared surfaces by repairing drywall and plaster.
Conducted regular maintenance checks on tools and equipment used during jobs in order to keep them in good condition.
Kept records of supplies used during each job including paint color codes and quantities purchased.
Filled cracks, holes, or joints using a caulking gun.
Sprayed prepared surfaces with specified amounts of primers and finish coatings. Mixed and applied paints
Ordered additional supplies when needed in order to complete projects in a timely manner.
Inspected finished projects to ensure they met quality standards prior to client acceptance.
Instructed laborers on proper safety procedures when using hazardous materials or working in confined spaces.
Construction Manager
Self Employed Web
02.2005 - 08.2008
Organized and managed project timelines to ensure efficient delivery of services.
Conducted regular site visits to inspect progress of construction projects.
Created custom floor plans for new home builds based on customer specifications.
Maintained detailed records regarding expenses incurred during each project phase from inception through completion.
Ensured that all safety regulations were adhered to during the building process.
Scheduled inspections with local authorities at various stages of the build process.
Kept up-to-date on relevant codes and regulations pertaining to residential construction standards in order to remain compliant.
Ensured compliance with local building codes during the construction process.
Reviewed building permits and other legal documents prior to beginning a project.
Resolved any issues or discrepancies encountered during course of construction in an efficient manner while keeping client informed accordingly.
Managed crews working on multiple projects simultaneously while ensuring quality control measures are met at all times.
Monitored costs associated with each build to keep within budget requirements.
Real Estate Agent
Compass Realtors
Portland, OR
01.2001 - 05.2005
Prepared comparative market analysis to estimate properties' value.
Organized promotional materials used in sales presentations.
Researched current listings available in the area using multiple online resources.
Showed residential properties and explained features, value and benefits of available homes.
Managed sales pipeline by actively following up with prospects and hot leads.
Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
Managed real estate transactions from initiation to closing.
Presented properties to potential buyers and addressed questions.
Maintained current and accurate CRM database of prospective customers.
Oversaw and negotiated offers for real estate purchases on clients' behalf.
Prepared and delivered sales presentations.
Drafted contracts, purchase agreements, closing statements and leases.
Explained financial requirements and analytical data to potential buyers and sellers.
Identified potential buyers through cold calling.
Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
Scheduled and attended weekly appointments with clients.
Facilitated deals between sellers, buyers and brokers for maximum profits.
Advised clients on market conditions, prices, mortgages, and legal requirements.
Structural Drafting
IRA G Steal
Lancaster, PA
04.1998 - 05.1999
Provide input into developing new designs for structural assemblies.
Maintained current knowledge of drafting methods, materials, equipment.
Utilized CAD and drafting software to accurately develop technical drawings.
Created detailed drawings of designs using computer-aided drafting software.
Researched relevant codes and regulations related to civil engineering drafting projects.
Performed drafting work on blueprints, sketches, or specifications as needed.
Generated 2D and 3D CAD drafting based on customer requirements.
Assisted with drafting decisions based on evidence presented at hearings.