Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

OLEG SEMENYUK

Ridgefield

Summary

Professional gaming industry worker with strong expertise in customer service and machine operations. Known for effective problem-solving and ensuring optimal guest experiences. Strong team collaborator, adapting smoothly to changing demands and consistently driving results. Skilled in handling cash transactions, technical troubleshooting, and maintaining compliance with gaming regulations. Reliable and focused on delivering top-notch service in fast-paced environment.

Overview

10
10
years of professional experience

Work History

Slot Attendant/Team Leader

Ilani Casino
06.2021 - Current
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
  • Set up new loyalty memberships and updated existing accounts.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Gathered, organized and input information into digital database.
  • Took responsibility for maintaining all workstations stocked with supplies for efficient work flow, including Carrying Boxes with Paper 50lbs or more.

Table Games Dual Rate Dealer

ILANI CASINO RESORT
03.2018 - 06.2021
  • Enhanced guest experience with thorough knowledge of game rules, strategies, and casino policies.
  • Increased guest comfort levels by actively monitoring game tables for potential conflicts or rule violations.
  • Ensured seamless transitions between dealer shifts by efficiently preparing the table for incoming dealers and briefing them on current conditions.
  • Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor at table games.
  • Collaborated with management to improve overall gaming experience through feedback collection and implementation of new practices.
  • Effectively multitasked between various table games when needed to maintain optimal staffing levels across the gaming floor.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Worked with dealer team to run larger games such as craps and baccarat.
  • Actively monitored 6 tables and supervised employees, making sure of an ethical workflow.

Baker/Assistant Pastry Chef

Authentic French Normandie Country Bakery
01.2015 - 11.2017
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Trained and supervised new employees on bakery operations and procedures.
  • Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
  • Collaborated with the culinary team to develop creative dessert options for special events and catering orders.

Education

High School Diploma -

ACADEMY OF PRIVATE CHRISTIAN EDUCATION
CITRUS HEIGHTS, CA

Skills

  • Strong communication skills
  • Efficient multitasking
  • Patience and empathy
  • Reliability and punctuality
  • Sales experience
  • Data entry
  • Accurate money handling
  • Security awareness
  • Slot machine operation
  • Teamwork and collaboration
  • Time management
  • Gaming regulation compliance
  • Quick learner

Languages

English
Full Professional
Russian
Full Professional

Timeline

Slot Attendant/Team Leader

Ilani Casino
06.2021 - Current

Table Games Dual Rate Dealer

ILANI CASINO RESORT
03.2018 - 06.2021

Baker/Assistant Pastry Chef

Authentic French Normandie Country Bakery
01.2015 - 11.2017

High School Diploma -

ACADEMY OF PRIVATE CHRISTIAN EDUCATION

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