Oleida Seymore
Administrative Support Specialist
San Francisco,CA
Summary
Experienced Office Management and Administration Professional with a proven track record of optimizing productivity, efficiency, and service quality across diverse environments. Highly dependable, ethical, and reliable support specialist and leader, blending advanced organizational, technical, and business acumen. Demonstrates exceptional ability to work effectively with cross-functional teams to ensure operational and service excellence. Enthusiastic and knowledgeable in customer service and cash handling within banking and money lending institutions, with a strong understanding of banking services and products. Dedicated to meeting scorecard goals by processing high volumes of error-free transactions, showcasing reliability and honesty.
Overview
22
22
years of professional experience
Work History
Distribution Manager
Doordash
10.2022 - Current
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Providing excellent customer service
- Following a schedule and identifying efficient routes to avoid delays
- Inspecting and maintaining the delivery vehicle
- Following traffic laws and safety precautions, and ensuring the safety of the loading and unloading process
- Communicating with customers to confirm delivery details and with route dispatchers
- Food Delivery
Research Representative
New Destiny Inc.
09.2022 - Current
- Enhanced research impact by actively promoting findings through various channels, such as social media, blog posts, and news articles.
- Continuously evaluated and refined research processes to identify areas for improvement, ensuring the ongoing optimization of project outcomes and team performance.
- Developing research objectives, test parameters, and plans of action
- Selecting research methods, variables, data collection techniques, and analysis methods
- Performing research studies, such as experiments, literature reviews, and qualitative studies
- Performing fieldwork, interviews, and concept tests to gather data
- Evaluating resources and market data, and analyzing and interpreting data using statistical and qualitative techniques
- Recording and reporting research findings.
- Preparing presentations for stakeholders and documenting and presenting research findings to management and clients
- Working with other researchers, stakeholders, and clients to ensure the quality and impact of the work
- Ensuring the project follows requirements and standards
- Making recommendations at the end of the project
- Developing the next phase of a research project
- Staying current with developments and trends in the field of expertise
Material Services Associate
MGA health care/UCSF Medical center
10.2015 - 09.2022
- Ordering, receiving, delivering, shipping, stocking, and replenishment of supplies provided by Material Services for use throughout the medical center
- Preparing items for return shipment in conjunction with the user department and Supply & Distribution or the Receiving Contact person
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Maintains all equipment utilized in transporting materials in a manner that ensures safe reliable operation
- Collects, verifies and returns to designated point of collection, all receiving documents with entries for shortages, overages, or other discrepant shipments
- Forwards and maintains documentation for received goods
- Inventories and manages replenishment of various supply carts and supply storage areas located throughout the hospital
- Disburse all materials from various locations in the primary and secondary stock locations.
Member Service Representative
Provident Credit Union
08.2012 - 08.2015
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Identify and make sales referrals
- Cross-sell Credit Union products and services
- Follow risk management guidelines when processing transactions
Contract Assignments
Accountemps
11.2011 - 04.2012
- Opened new accounts and assisted customer via telephone and email with account issues
- Managed budget allocation and resource planning, optimizing utilization and reducing operational costs.
- Increased operational efficiency by identifying areas for improvement in assignment management processes.
- Excelled in conflict resolution within the team when necessary, contributing to a cohesive working environment that promoted high-quality results.
- Accepted and processed loan applications
- Processed online banking and enrollment completion
- Filed accounts electronically by name.
- Implemented risk mitigation strategies to minimize potential issues during project execution phases.
Contract Administrator
Children’s Council
01.2010 - 09.2011
- Stored and filed contract documents in orderly, organized systems.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
Member Service Representative
Patelco Credit Union
02.2008 - 12.2009
- Proficiency in executing banking processes, daily transaction reconciliation, sale of bank products, customer service
- Received checking, savings, deposits and withdrawals
- Reconciled and deposited funds
- Educated and engaged customers with new bank products and services.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Replenished cash drawers and corroborated deposits and payments to automated teller machines (ATMs)
- Accessed the vault, ensuring the correct cash balance in the vault
- Produced communications, answered public inquiries, monitored and maintained confidential records.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Sales Associate
CITIBANK
04.2005 - 02.2008
- Highly talented Teller with huge experience in efficiently processing daily transactions for personal and commercial account holders, providing excellent customer service, utilizing sales techniques to recognize the needs of customers and match those needs to available products and services
- Cashed checks, processed account deposits and withdrawals, accepted loan payments
- Resolved problems or discrepancies concerning customers' accounts
- Assisted members and potential members with their financial needs
- Entrusted with handling safe deposit, vault, bonds/coupons, and night-drop activities
- Maintained and updated member account information on computer system
- Sorted and filed deposit slips and checks
- Counted, verified, and posted armored car deposits
- Carried out special services for customers, such as ordering bank cards and checks
- Obtained and processed information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Monitor/Intake Counselor
Ella Hill Hutch Community Center
08.2002 - 04.2005
- Interacted with local and state official regarding the research and investigation of various city-wide programs and service, maintain nightly and investigation of various city-wide programs and services, maintain nightly client sign-in log
- Processed time-sheets for associates
- Produced and distributed meeting minutes as needed
- Responsible for monitoring intake-process of clients entering a 150 beds for the homeless shelter.
- Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored clients.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
Education
High School Diploma -
Berkeley Adult School
Berkeley, CA 05.2001 -
Skills
Office Administration
Data Entry
Office Management
Customer and client relations
Microsoft Office Suite
Branch operations
Workflow Optimization
Banking Software Knowledge
Financial record keeping
Product Sales
Risk Management
Service Quality Assurance
Timeline
Distribution Manager
Doordash
10.2022 - Current
Research Representative
New Destiny Inc.
09.2022 - Current
Material Services Associate
MGA health care/UCSF Medical center
10.2015 - 09.2022
Member Service Representative
Provident Credit Union
08.2012 - 08.2015
Contract Assignments
Accountemps
11.2011 - 04.2012
Contract Administrator
Children’s Council
01.2010 - 09.2011
Member Service Representative
Patelco Credit Union
02.2008 - 12.2009
Sales Associate
CITIBANK
04.2005 - 02.2008
Monitor/Intake Counselor
Ella Hill Hutch Community Center
08.2002 - 04.2005
High School Diploma -
Berkeley Adult School
05.2001 -
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