Summary
Overview
Work History
Education
Skills
Timeline
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Oleksandr Pasenchuk

Palm Coast,FL

Summary

Software engineer with big experience in retail software solutions. Would like to grow professionally in software development, improve the quality of software products and ready to help team achieve company goals

Overview

10
10
years of professional experience

Work History

Software Developer

ICS-Market
02.2018 - 12.2022
  • Developed Android app and designed device (UART RS232 + HC05) that allow quickly flash and update firmware in fiscal printers according new government laws. This was reduced company costs for device supporting by 43% by reducing own tech maintenance for fiscal printers and selling this solution for local 3rd-party companies.
  • Developed drivers and was responsible for integration with POS for all company customers. E.g. fiscal printers, scales, packers (toshiba, bizerba, hisense, etc.)
  • Participated in development of monitoring system that allows to get company directly sales operations instead to pull them form local POS backend system. This was done to illuminate mistakes for company accountants that file tax statements for government tax office. Over 200+ software sales
  • Participated in development of local ticket sales system for visitors. This was done for most iconic book festival in Ukraine (https://artarsenal.in.ua)

IT Project Manager

Auchan Retail Ukraine
03.2017 - 02.2018
  • Responsible for migrating from old to new PoS software and implementing new self-checkout PoS in all company hypermarkets (www.extendaretail.com)
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Met project deadlines with successfully and smooth transition to new POS system with 99% uptime.
  • Led and managed staff of local IT team members engaged in administering complex for this project.
  • Wrote, updated and maintained project documentation.

Technical Support Manager

Auchan Retail Ukraine
04.2015 - 03.2017
  • Created and managed centralized L1 remote and on-site support teams, that quickly resolve users and equipment issues of 9 hypermarkets and HQ office.
  • Heavily reduced random on-call help requests quantity by implementing GLPI ticket system in company and support feedback. Overall users happiness from IT support by company was 73%
  • Increased trade equipment uptime from for all markets 81% to 96% (avg.)
  • Significantly reduced costs of consumables due to transition for outsource maintenance
  • Analyzed and developed service goals for support center.

System Administrator

Auchan Retail Ukraine
06.2013 - 04.2015
  • Worked with users to determine areas of technology in need of improved usability.
  • Managed onboarding and offboarding of employees.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Diagnosed and resolved hardware and software issues.
  • Installed and configured network printers and other peripheral devices.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Education

Master of Science - Informantion Security Management

European University
Ukraine, Kyiv
06.2012

Skills

  • Java
  • Android
  • MongoDB
  • MySQL
  • OOP
  • Spring
  • Mobile development
  • Embedded development
  • Serial port and bluetooth development

Timeline

Software Developer

ICS-Market
02.2018 - 12.2022

IT Project Manager

Auchan Retail Ukraine
03.2017 - 02.2018

Technical Support Manager

Auchan Retail Ukraine
04.2015 - 03.2017

System Administrator

Auchan Retail Ukraine
06.2013 - 04.2015

Master of Science - Informantion Security Management

European University

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Oleksandr Pasenchuk