Oleksandra Balyi

Developed and implemented training programs for new hires and guest services teams.

Conducted monthly “Train the Trainer” sessions and ambassador briefings.

Delivered onboarding and Medallion Class Experience training to both crew and guests.

Coordinated with multiple departments to enhance service quality and digital transformation.

Contributed to the launch of Sun Princess as part of the Inaugural Team.

Created professional development programs tailored for onboard teams.

• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
• Helped less experienced staff manage daily assignments.
• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
• Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
• Helped senior management plan and carry out daily operations and meet key objectives.
• Drove sales to support revenue and profitability targets.
• Supervised and delegated tasks to employees to meet key productivity targets.
• Contributed ideas for improving guest experience and operational efficiency.
• Handled multiple responsibilities including sales, inventory, and product placement with precision.

• Trained and coached new employees when onboarding on matters such as company rules, regulations and safety standards.
• Monitored office inventory supplies, promptly ordering new stock when required.
• Managed company's hiring processes, assisting in tasks such as creating job descriptions and selecting candidates.
• Managed employee requests regarding Human Resources issues, rules and regulations.
• Responded to department emails, promptly following up and forwarding requests to relevant employees.
• Communicated with employees on account updates, benefit and pension payments via email and phone.
• Demonstrated initiative in querying anomalies or areas of concern within contracts before inputting into HR system.
• Supported onboarding and induction programmes to keep training schedules progressing as planned.
• Carried out complex administrative tasks by organising workloads and priorities between teams and responding to issues promptly.
• Handled queries and managed support of service tickets via telephone, face-to-face meetings and emails.
• Utilised company software to maintain HR and employee records accurately.
• Liaised with employment agencies to arrange interviews and secure quality employees.
• Verified proof of right to work, references and successful completion of probationary periods.